MIDA: Heatmap, Record & Replay

Overall the app is great. it's free and is easy to use.
I used the app to help me see what customers are doing on my site.
The recordings are great. It's a new app so they'll need to tweak a few things such as easily delete multiple views at the same time. Sort abandoned checkout, successful order , and abandoned cart more easily. Currently you can sort them, but once you click on one, when you go back, you go back to the original non sorted page.
Also if they can show you before hand how long the session was that would be really useful, so that you can ignore anyone who was on the site for 1-10 seconds or however long you deem is not useful for you.
I like the app.

Great app, super reliable, customer service is great. Very helpful for my business thank you so very much

Overall, I have a good experience with this app and the customer service. It is just what I was looking for and is easy to use.

Also customer service is so great, Jena Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating.

I know this is a new app but they really listen to customers' needs and are ready to develop more expected features. I requested a feature that I want to have a filter function when selecting which sessions I want to replay, like I only want to replay the sessions that have "add to cart" action.

Jena immediately requested to her team as well as submitted this feature to the new features of the app and will notify me the nearest release date. I am very satisfied with her work and handling of the problem. Thank to the BSS team and I really look forward to the new updates from you guys. It's really worth the wait.

Highly recommend this app, install and experience it yourself!

Testing this out for this first time for our store and hoping that it is easy, user-friendly, and will help us boost our conversion rate and revenue :)

Das Tracking funktioniert relativ gut, bis auf paar Anzeigefehler. Der Support ist auch sehr gut, antworten schnell und haben auch schnell jemand da der Probleme beheben kann und das sogar im Free Plan.
Die Preisgestaltung ist auch fair gestaltet.

Thanks to the MIDA app, it helps me analyze what my visitors are doing so that I can improve my website and services. I can even see how my website will look on different platforms.

Very positive experience with MIDA Recording app. Features are all there and growing. Excellent support from Joy. Looking forward to great results.

Fast response and works well. Wish they increased limit to 2,000 because contacting every 1,000 views is time consuming.

Very useful and straightforward app! One notable thing is their excellent customer support – they reply promptly and assist every step of the way to solve your problems. I will definitely recommend it.

Great app. Love the session replays in particular, that let me see real-time movement of each visitor within my store. The live chat support is also a very helpful feature!