MIDA: Heatmap, Replay & Record
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
评论 (197)
优化
-
按评分
Great app, great support i recommend
Amazing App, it is clean and simple and do what it is supposed to do really well
Mida est une application vraiment innovante ! Elle permet de filmer les interactions avec les clients de manière fluide et professionnelle. Je suis très satisfait de son utilisation, elle répond parfaitement à mes besoins. Je la recommande sans hésitation !
Brilliant so far! Thanks so much!
its very helpful to see my customers journey through it solved my all problems
Nice app but sessions should be increased in paid plan
Had an issue regarding some inconsistencies with the heatmaps and replays. The team fixed it swiftly and even extended my subscription as an apology. Love the attitude and detailed responses I get! Would 100% recommend.
The app and support team are wonderfully helpful. This app is extremely beneficial in understanding customer flow.
The best replay service. Very helpful customer support too!
Realizaron cobro por los días de prueba pese a indicar que el plan es gratuito para probar el sistema
Hi there,
This is Jennie from True Crafts team.
On behalf of the whole team, I am truly sorry to hear that you had this experience. We would like to take the opportunity to clarify the billing situation, and we emphasize that we do not charge any fee during the free trial period.
- It appears that you subscribed to the paid plan for the first time on November 27, 2024, at 12:32 AM (GMT+7).
- Our app offers a 7-day free trial, so your trial period ran from November 27 to December 4, 2024. If you had unsubscribed during this period, you would not have been charged any fees. However, if the plan is not canceled after the trial period, the monthly billing will automatically be applied.
- You canceled the app on December 9, 2024, at 8:14 PM (GMT+7), which was 5 days after the billing cycle began on December 5.
We believe that before subscribing, Shopify displayed a modal showing the start date of the billing cycle on the payment screen.
Given these facts, it is unfortunate that you left a 1-star review based on this misunderstanding. We believe the review does not accurately reflect the situation.
We have sent an email with further clarification on this matter. Looking forward to hearing from you soon again via support-sbc@bsscommerce.com or live chat so that we can get the situation resolved.
Warm regards,