Arvostelut (972)

Kokonaisarvio
4,6
Lukumäärä luokitustasoa kohden
  • 84 % arvioista on 5 tähteä
  • 10 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 4 % arvioista on 1 tähteä
Muokattu 26. marraskuu 2024

I was charged over $242 for this app in error, and support stopped responding to me??? WHERE IS SUPPORT, you promised the app would not do this and now it double charged me and the money has come out of my account??

Gamestriss Graphics
Yhdysvallat
Noin 3 vuotta sovelluksen käyttöä
Minta Auto Post Videos by ReConvert vastasi 25. marraskuu 2024

Thank you for the 4-star rating!

We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email care@reconvert.com and mention my name, (Jordan), and we can try to implement these for you. 😊🙏

Wanting to help!

Jordan | Customer Care

25. lokakuu 2024

SHAME ON MINTA. I'VE HAD THIS FOR 7YRS. $55 MONTHLY. THE CUSTOMER SERVICE IS THE WORSE. TECH. SUPPORT DOESN'T COME THRU W/ 24 HRS FOR HELP. & CHECK WHAT'S GOING ON? THE SUPERVISOR VERY UNPROFESSIONAL HE TURNED OFF MY CHAT BUTTON. I PAY FOR A SERVICE & DO ALL THE WORK. HE ALSO TOLD ME TAKE MY CAPS OFF, WHEN MESSAGING HIM. I HAVE ALL THE PROOF & EMAILS TO BACK IT UP. DON'T WANT REFUND, JUST MY MINTA APP FIXED.
FOR A LOYAL CUSTOMER & A PAYING CUSTOMER I DESERVE RESPECT, I DESERVE FOR MY APP. TO BE RESEARCHED & FIND THE BUG & DEBUG. I WENT TO SHOPIFY ABOUT THIS MINTA APP. ALSO & LEF IT ALONE & CLOSED THE CASE. I'M A PAYING CUSTOMER. NO ONE CAN TELL ME WHAT I'VE DONE TO DESERVE THIS TREATMENT.
ALL I'VE ASKED IS FOR SOMEONE TO FIX MY MINTA AP.

HODOH CLOTHING UNLIMITED
Yhdysvallat
Yli 3 vuotta sovelluksen käyttöä
Minta Auto Post Videos by ReConvert vastasi 28. lokakuu 2024

Hi

Thanks for your thoughts and sorry to hear of your experience! I know you're a long-standing customer of ours and have been very loyal. I'm even more sorry given that set of circumstances!

I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this.

I really want to solve these issues for you. Please come back to me so I can help 🙏

Avraham | Customer Success Director

28. syyskuu 2024

i bought this app paid for 1year i wish i wouldn’t have it is limited on what you can do with this app the videos do not work properly there is limited text and you have to resize your images to get them to fit correctly the only thing that works is the auto post that works very well but you are limited to what you can achieve does not allow for longer video duration and limits amount of text i would not recommend this app unless they allow for more freedom with your edits but if you don’t need that much text and don’t mind your images being cropped it’s very good with auto post

JASON DEAN ONLINE SHOP L.L.C
Yhdysvallat
5 kuukautta sovelluksen käyttöä
Minta Auto Post Videos by ReConvert vastasi 30. syyskuu 2024

Hi

Thank you for your feedback and I'm glad there were parts of the app that you appreciated. We are certainly going to take your feedback on board and we are in the process of entirely reshaping the future of Minta incorporating the latest AI and more.

We're here to help and ensure you have a great experience with Minta!

I've sent you an email - looking forward to engaging further!

Best regards

Avraham
Customer Success Director

3. marraskuu 2024

I signed up for a free trial, selected the monthly option, but was charged for an entire year. They refuse to refund me, insisting that I chose the yearly plan, which I would never have done. The app is advertised as an AI marketing tool, but it doesn’t deliver on that promise. It simply takes your current inventory and inserts it into templates with poor graphics and generic music. Half the time, the text is unreadable due to color choices, and I often have to edit the posts to make them presentable.

There’s really no point in using this app since you end up spending time editing and reposting content anyway. What’s worse, I sell clothes, but the app kept posting ads for jewelry, which is completely irrelevant to my business. Overall, this app isn’t worth the time or money, and it could actually harm your social media presence unless you constantly delete and repost edited versions of their content.

Mountain Markdown
Yhdysvallat
26 päivää sovelluksen käyttöä
Minta Auto Post Videos by ReConvert vastasi 6. marraskuu 2024

Hi C,

Thanks for your thoughts and sorry to hear of your experience.

I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this and have already raised these issues internally to figure out what's going on, but need some more info from you.

I really want to solve these issues for you. Please come back to me so I can help 🙏

Avraham | Customer Success Director

27. lokakuu 2024

I have used this company for one month and have not been satisfied with its videos. They do not have an option for telling the customer where to go to shop. I decided to cancel the "Trial period" there is no where on the site to cancel. You have to talk with someone that never cancels your account. I recommend that you use caution when dealing with this company.

The Personalized Gift Company
Yhdysvallat
22 päivää sovelluksen käyttöä
Minta Auto Post Videos by ReConvert vastasi 28. lokakuu 2024

Hi

Thanks for your thoughts and sorry to hear of your experience!

I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this.

I really want to solve these issues for you. Please come back to me so I can help 🙏

Avraham | Customer Success Director

Muokattu 5. syyskuu 2024

WARNING this app is a scam, they will charge big lots of money, even when you set it to use the test credits. They will continue to charge you, without any notice and you will see a big bill in you shopify billing (More than USD200). Alex then will just tell you a lots of lies on the support and will just block you. I have escalated this to Shopify support.

Update 05/09/24: They has just post a reply to my post, IS A COMPLETE LIE, they has not sent any DM to me, nor mail or anything, and I contacted they and they don´t want to help or solve the issue, this guys are a real danger, dont´t ever let them has acces to you credit card.

Farmati
Chile
Noin 2 kuukautta sovelluksen käyttöä
Minta Auto Post Videos by ReConvert vastasi 5. syyskuu 2024

Hi there

Thanks for your thoughts and sorry to hear of your experience!

I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this.

I really want to solve these issues for you. Please come back to me so I can help 🙏

Avraham | Customer Success Director

9. lokakuu 2024

Not happy with app. App is attempting to bill us without delivering on the promise and after uninstalling app from store. Please assist to correct this.

ansrains
Mauritius
6 päivää sovelluksen käyttöä
Minta Auto Post Videos by ReConvert vastasi 13. lokakuu 2024

Hi

Thanks for your thoughts and sorry to hear of your experience!

I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this.

I really want to solve these issues for you. Please come back to me so I can help 🙏

Avraham | Customer Success Director

26. elokuu 2024

The problem with me is not the app itself. It's bad customer service. I tried cancelling my subscription with this app because it's too expensive for me. When I reached out to support, they lied and told me to uninstall it to cancel it. That's what I did and they kept charging me. As a result, my jewelry shop is frozen.

Soft Scents
Yhdysvallat
Noin 2 kuukautta sovelluksen käyttöä
Minta Auto Post Videos by ReConvert vastasi 28. elokuu 2024

Hi

We're sorry for what you have experienced. As Director of Customer Success, I would like to resolve this for you as soon as possible. I never want to hear that my team's support is bad. I hear it very rarely and totally want to deal with this if something's gone wrong. I've sent you an email, please could you come back to me so I can resolve this?

We're here to help and ensure you have a great experience with Minta!

Best regards

Avraham
Customer Success Director

28. syyskuu 2024

there is no way to cancel and the chat sucks. it kept telling me that the message did not go through

Essentially Yours Candle Co
Yhdysvallat
2 päivää sovelluksen käyttöä
Minta Auto Post Videos by ReConvert vastasi 30. syyskuu 2024

Hi

Cancelling is easy, and we have a 24/7 live chat so I'm not entirely sure what happened in your case... Perhaps a local issue?

In any case I'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this? I really want to sort this for you.

We're here to help and ensure you have a great experience with Minta!

Best regards

Avraham
Customer Success Director

5. elokuu 2024

I will never recommend this company. Aside from the general low quality of their videos, they offer a 'Free Trial' that they will then charge your shopify account for a full year $200+ subscription. Based on the way Shopify is set up, there is minimal support and the team of Vlad & Jordan at Minta will absolutely refuse to issue a refund. This has been such a disgusting experience that I am willing to shut down my shopify store and take my business elsewhere.

CC88Shop
Yhdysvallat
16 päivää sovelluksen käyttöä
Minta Auto Post Videos by ReConvert vastasi 8. elokuu 2024

Hi

We're sorry for what you have experienced. We'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this?

We're here to help and ensure you have a great experience with Minta!

Best regards

Avraham
Customer Success Director