Recensioni (1.005)

Valutazione complessiva
4,6
Numero di recensioni per livello
  • Il 84% delle recensioni ha 5 stelle
  • Il 10% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 4% delle recensioni ha 1 stelle
2 giugno 2024

No wonder they want new subscribers to make a promo video before the customer realizes what a useless and ripoff service Minta is. From the beginning of the service I was unimpressed with the quality of the videos which kept repeating the same products in addition to stating Black Friday sale in the middle of May. I made my payment, I was not late. I paid on time yet for some reason Minta decided to not only not run my ads on Facebook and Tiktok-which had already been running but refused to also run the ads for Pinterest and Instagram which I had added. After waiting a week for them to get the ads all going. NOTHING. I had to reach out four different times and just got the runaround. Requested a refund. Don't trust this company. Trust the one-star reviews not the five stars that can be bought.

Journey From Midnight Ltd
Stati Uniti
Circa 2 mesi di utilizzo dell’app
Minta Auto Post Videos by ReConvert ha risposto 3 giugno 2024

Hi there S,

Sorry to hear you've been experiencing issues with the Minta app - this is not the experience we want for our customers! We were discussing your issues via email, but it seems you have chosen to write a 1-star review.

I contacted you by email on 29 May and again on 2 June to try to resolve your concerns, but we haven't received any reply other than a blanket demand for a refund. :-(

Could you please come back to me on live chat or send me an email at avraham@reconvert.com? I'd love to figure out a way forward for you.

I really want to solve these issues for you and am committed to doing everything we can to resolve this. We want you to be happy. :-)

Avraham | Customer Success Director

5 agosto 2024

I will never recommend this company. Aside from the general low quality of their videos, they offer a 'Free Trial' that they will then charge your shopify account for a full year $200+ subscription. Based on the way Shopify is set up, there is minimal support and the team of Vlad & Jordan at Minta will absolutely refuse to issue a refund. This has been such a disgusting experience that I am willing to shut down my shopify store and take my business elsewhere.

CC88Shop
Stati Uniti
16 giorni di utilizzo dell’app
Minta Auto Post Videos by ReConvert ha risposto 8 agosto 2024

Hi

We're sorry for what you have experienced. We'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this?

We're here to help and ensure you have a great experience with Minta!

Best regards

Avraham
Customer Success Director

13 luglio 2024

This app will bill you without consent!! I highly do not recommend this app.

Shopping Southern
Stati Uniti
6 mesi di utilizzo dell’app
Minta Auto Post Videos by ReConvert ha risposto 15 luglio 2024

Hi

I'm sorry for any confusion and inconvenience you experienced. We had a bug with the billing system.

To clarify, our support team did indeed process a full refund for all charges during the billing error period in question after your concerns were raised.

We strive to provide transparency and are always here to help clarify any charges or issues you may encounter.

Thank you for your understanding.

Best regards,

Jordan
Customer Care Supervisor
Minta

23 luglio 2024

I'm shocked by the usage fees. Didn't get a lot that I can see from the app but was charged usage fees that were shocking.

PetNPrep.com
Stati Uniti
18 giorni di utilizzo dell’app
Minta Auto Post Videos by ReConvert ha risposto 25 luglio 2024

Hi there

Thanks for your thoughts and sorry you didn't feel Minta was the right app for you - this is totally not we want your experience to be like!

I've DM'd you, please could you come back to me, or pop me an email to avraham@reconvert.com as I'd love to find out how we can get things working properly for you!

I really want to solve these issues for you.

Avraham | Customer Success Director

20 aprile 2024

I’m not going to lie this app is awful ! I’ve asked for help and reached out to Minta with no response. I was not able to talk to a human being. I could not get past a certain part of the app. I could reset anything. Anytime I tried to go to a different page in the app it would say something that was already updated needed to be updated again. Too much of a hassle and not worth the download.

LHS Apparel and Co
Stati Uniti
4 giorni di utilizzo dell’app
Minta Auto Post Videos by ReConvert ha risposto 22 aprile 2024

Hi there L

Sorry to hear you've been experiencing issues with the Minta app - this is totally not we want your experience to be like!

I've DM'd you, please could you come back to me, or pop me an email to avraham@reconvert.com as I'd love to find out how we can get things working properly for you!

I really want to solve these issues for you.

Avraham | Customer Success Manager

19 marzo 2024

Awful app! The photos aren't cropper properly so when displayed in video it only shows half the photo. The captions are horrible also. I reached out with an urgent request through chat and they never responded even though they read it.

Buster And Bella's Specialty Co
Stati Uniti
Circa un'ora di utilizzo dell’app
Minta Auto Post Videos by ReConvert ha risposto 18 aprile 2024

Hi there B&B

I've tried several times to reach you without success - I want to help solve this for you.

Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Manager

14 aprile 2024

TERRIBLE APP! Their videos are practically useless. They claim they give "FREE TRIALS" but charge you $200+ in hidden fees! D not trust them TERRIBLE!

HydroGuard™
Stati Uniti
2 minuti di utilizzo dell’app
Minta Auto Post Videos by ReConvert ha risposto 18 aprile 2024

Hi there Hydro

Sorry to hear you've been experiencing issues with the Minta app. I've tried reaching you a number of times!

Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Manager

8 novembre 2023

This app is buggy and currently after paying for a year subscription, I am waiting days and weeks for them to resolve technical issues with my account not being able to AutoPost to socials. Plus the misspellings and grammar on the videos is horrendous. I have 94 posts queued and only 3 have posted out of my 150 limit. They won't fix and they won't refund or credit for not being able to use the app.

Sandee Rain Boutique
Australia
Oltre 2 anni di utilizzo dell’app
Minta Auto Post Videos by ReConvert ha risposto 18 aprile 2024

Hi there S

Sorry to hear you've been experiencing issues with the Minta app.

Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Manager

27 novembre 2023

Will not recommend this app if you don't want to deal with constant issues this app has. I was using paid version. The support team will respond in timeless manner but do nothing to solve the problem. I was trying autopost but the app wasn't working. I gave up after dealing with the issue for 4 days and getting no support.Save your money.

Fabricanaus
Stati Uniti
Oltre un anno di utilizzo dell’app
Minta Auto Post Videos by ReConvert ha risposto 18 aprile 2024

Hi there F

Can you please get back to me at avraham@reconvert.com? I will solve this for you, I promise it'll be worth your time :)

I really want to solve this issue for you.

Avraham | Customer Success Manager

5 aprile 2022

I wish I could use the app but Impossible to save the texts in French too bad. you have to think about being able to save the templates

Montableaudeco
Francia
Circa un anno di utilizzo dell’app
Minta Auto Post Videos by ReConvert ha risposto 6 aprile 2022

Hey There, we have both options. Would you like to schedule a video call? We will show you everything, Email support@withminta.com.