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The problem with me is not the app itself. It's bad customer service. I tried cancelling my subscription with this app because it's too expensive for me. When I reached out to support, they lied and told me to uninstall it to cancel it. That's what I did and they kept charging me. As a result, my jewelry shop is frozen.
Hi
We're sorry for what you have experienced. As Director of Customer Success, I would like to resolve this for you as soon as possible. I never want to hear that my team's support is bad. I hear it very rarely and totally want to deal with this if something's gone wrong. I've sent you an email, please could you come back to me so I can resolve this?
We're here to help and ensure you have a great experience with Minta!
Best regards
Avraham
Customer Success Director
I think it is great just that the prices are too high i guess. i really had a great time using Minta though
Thank you for the 4-star rating!
We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email care@reconvert.com and mention my name, (Jordan), and we can try to implement these for you. 😊🙏
In respect of pricing, if you compare our multi-purpose app to many other more discrete apps, you'll find that to have an individual solution for each would work out far more expensive, often $500 per month. Our solution can be FREE up to 5 videos, or at most $55pm for our top plan on a monthly basis. We believe this is unmatched in the market.
Happy to discuss further by email / via live chat - care@reconvert.com
Wanting to help!
Jordan | Customer Care
Statt stundenlangem Suchen von Vorlagen dauert das Posting jetzt nur Sekunden. Die Vorlagen sind auch sehr gut.
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Ash clarified the disconnect/reconnect steps for me and was very helpful, and attentive, and ensured all was working properly. It has helped to ease my frustration! Thanks again!
Thank you for your 5* review - it means the world to us!
Glad Ash was able to assist!
Always here for you 🖤
Jordan | Customer Care
maaaaaaaannnnn i am loving this. save more than half the time on also everything. i love it. one little issue but if could be me not figured out yet but i will.
Thank you for your 5* review - it means the world to us!
Thank you for acknowledging the hard work that everyone at Minta puts in to try to make our customers' experience the best it can be!
Always here for you 🖤
Jordan | Customer Care
Minta videos are beautiful, but the app has glitches. Support is good, but we spent a lot of time communicating with them trying to get these glitches fixed. Types of glitches: edits would not take. We would edit the videos prior to scheduling, and the edits would not show when posted. Scheduling would not work. We would schedule, and these would show on the planner but never post. Our settings were set up correctly. Finally though, although we paid for a full year in September twice our account has been moved back to free status - this time instead of asking for our subscription back or a refund (which they won't give) and going back and forth about the glitches we un installed and are calling this a business loss.
Thank you for your feedback.
We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.
I've reached out to you privately, could you come back to me please?😊
Best
Avraham | Customer Care
Bis jetzt gefällt mir sehr gut:)
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
SO far the easiest app i have found to use . and you can set up auto post so it will post for you on whatever day and platform you pick.You can create what products and what date and time to post it so you can have time for other things,
Thank you for your 5* review - it means the world to us!
Was there anyone in particular who helped you!? We'd love to hear! We love your feedback - support@withminta.com
Always here for you 🖤
Jordan | Customer Care
Was friendly and help me with everything I needed!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
Love that there’s an app to help me create videos, dislike that the app will randomly crash it’s hard to see all my products as well when selecting to create videos. Has great potential just a lot of little kinks that needs to be worked out.
Thank you for your feedback!
I've popped you a DM and an email to follow up, could you come back to me?
Best wishes!
Avraham | Customer Success