Minta Social Videos Auto Post

I have had my ups and downs with Minta. However, I must say that they are the most consistent social media posting app you will find on Shopify. I have tried them ALL!!

Excellent Support from Miss Saumya!

I had a wonderful experience setting up the Minta app thanks to Miss Saumya's outstanding support. She was incredibly helpful, patient, and knowledgeable throughout the entire setup process. Her guidance made what could have been a complicated task much easier to navigate. I really appreciate her professionalism and dedication to ensuring everything was configured correctly. Highly recommend this app, and special thanks to Miss Saumya for going above and beyond!

Mack Liang
MacroPanora

Hervorragender Support – Schnell, Freundlich & Kompetent!

Ich bin absolut begeistert vom Support-Team bei Minta! Von Anfang an wurde ich freundlich und professionell betreut. Meine Anfrage wurde schnell beantwortet, und Shafta hat sich wirklich die Zeit genommen, mein Problem zu verstehen und eine passende Lösung zu finden

Besonders beeindruckt hat mich die schnelle Reaktionszeit und die unkomplizierte Kommunikation. Egal ob per E-Mail oder Chat – ich habe immer das Gefühl gehabt, dass sie genau weiß wo es beim mir hakt.

So stellt man sich den perfekten Kundenservice vor! Vielen Dank an das Team von Minta – macht weiter so!

A few issues with the app, primarily the fact that it seems like at least 4-5 times each week, I have to delete an auto "Easter" post. Easter was in April & it's now June, yet the Easter template continues running. The next issue is that the product videos are still not able to upload to my products within Shopify, and I'm not sure if this is due to my theme page or not. I've allowed Minta access to my shop, yet after 1 month of not having the issue resolved or hearing back from Minta, I decided to withdraw their access and simply use the videos I've created via Canva to add to certain products within my shop. other than that, I'm satisfied with their app

I installed this app but never got to use it because I was hospitalized. I originally chose it because it stated “pay as you go,” but I was unexpectedly billed for a yearly plan. I immediately contacted customer service, since I never used the app, uninstalled it, and do not intend to use it.

Despite this, I was told they could not reverse the yearly charge—even though the charge just appeared today through Shopify and PayPal. Their excuse was that the charge “went through two weeks ago” and I was “one week late” to claim a refund. This makes no sense, as I only received the PayPal and Shopify notifications today.

Ashley from support even suggested that since I had now “paid,” I could just use the app for the year. But I had already uninstalled it! What part of I do not want or use your service is so hard to understand?

This company feels untrustworthy, and I would not recommend them to anyone.

Minta Social Video Auto Post is quite clever and producing short videos to post in my social media accounts by utilising the information available in the webisite through its AI technology. Once it's linked the autopilot does everything so I don't need to spend my time to create posts! It's all set in the monthly planner. Another good thing is that human support is instantly available. Minta's staff members are quite supportive, prompt and thoughtful. They are always available through the chat to assist customers which I found it quite convenient & excellent :-)

Charges continue even if unused – be careful!
This has been the most unreasonable experience I've had with any Shopify app so far. Even though I wasn’t actively using the app, I was still charged $5 every month. The support team explained that if you don’t want to use the app after the 7-day trial, you must uninstall it from your store. I want to emphasize this clearly: Unless you remove the app from your store, the subscription fee will continue to be charged. Simply removing your payment information inside the app is not enough. I've never encountered such a system with any other app I’ve downloaded from the Shopify App Store. New users should definitely be cautious.

The problem with me is not the app itself. It's bad customer service. I tried cancelling my subscription with this app because it's too expensive for me. When I reached out to support, they lied and told me to uninstall it to cancel it. That's what I did and they kept charging me. As a result, my jewelry shop is frozen.

WARNING this app is a scam, they will charge big lots of money, even when you set it to use the test credits. They will continue to charge you, without any notice and you will see a big bill in you shopify billing (More than USD200). Alex then will just tell you a lots of lies on the support and will just block you. I have escalated this to Shopify support.

Update 05/09/24: They has just post a reply to my post, IS A COMPLETE LIE, they has not sent any DM to me, nor mail or anything, and I contacted they and they don´t want to help or solve the issue, this guys are a real danger, dont´t ever let them has acces to you credit card.

GameChanger for My Brand!

Using Minta has completely transformed the way I market my brand, The Legacy Shirts. As a small business owner with a million things to juggle, Minta became my secret weapon. It effortlessly turned my products into stunning videos and social media content, literally saving me hours every week.

The templates are not only professional but also fun and eye-catching, which fits perfectly with my nostalgic, empowering brand vibe. Within the first week, I noticed a huge boost in engagement and clicks. People were finally seeing The Legacy Shirts the way I envisioned in my mind.

What I love most is how easy it is to schedule and post across platforms directly from the app. No more scrambling last minute or hiring outside help. Minta makes me look like I have a full marketing team behind me!

If you have an eCommerce store and want to stand out, this is the tool to have in your toolbox. Minta gave my brand the voice, style, and visibility it deserved. Thank you, Minta!

— Giselle Mosley, Founder of The Legacy Shirts