レビュー (973)

総合評価
4.6
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の10%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の4%は1つ星です
2024年5月8日

Minta videos are beautiful, but the app has glitches. Support is good, but we spent a lot of time communicating with them trying to get these glitches fixed. Types of glitches: edits would not take. We would edit the videos prior to scheduling, and the edits would not show when posted. Scheduling would not work. We would schedule, and these would show on the planner but never post. Our settings were set up correctly. Finally though, although we paid for a full year in September twice our account has been moved back to free status - this time instead of asking for our subscription back or a refund (which they won't give) and going back and forth about the glitches we un installed and are calling this a business loss.

Astrologychick
アメリカ合衆国
アプリの使用期間:8ヶ月
Minta Auto Post Videos by ReConvertが返信しました 2024年5月12日

Thank you for your feedback.

We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.

I've reached out to you privately, could you come back to me please?😊

Best

Avraham | Customer Care

編集日:2024年7月24日

Make sure to uninstall this app if you aren't using it. I installed this app in November 2023 and haven't opened it since. I noticed that I suddenly started getting costly "usage" charges on my monthly bills in June/July 2024 despite having not opened the app or used it once. Reached out to support and they said they were unable to refund, but also couldn't specify what I was being charged for.
*Edit: after getting forwarded to a supervisor the charges were reversed. Sounds like there was a bug that's since been fixed.

Vancouver Island in a Box!
カナダ
Minta Auto Post Videos by ReConvertが返信しました 2024年7月15日

Hi F,

I'm sorry for any confusion and inconvenience you experienced. To clarify, our support team did indeed process a full refund for all charges during the period in question after your concerns were raised.

We strive to provide transparency and are always here to help clarify any charges or issues you may encounter.

Thank you for your understanding.

Best regards,

Jordan
Customer Care Supervisor
Minta

編集日:2024年3月13日

Response time is very slow. It takes hours just for a simple response. Not sure if anyone works there. Still waiting on a response from earlier in the day.

Starz Boutique
アメリカ合衆国
アプリの使用期間:約2年
Minta Auto Post Videos by ReConvertが返信しました 2023年12月17日

Thank you for your feedback.

We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.

Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.

Your input truly makes a difference! 😊

Best

Jordan | Customer Care

2022年3月13日

I couldn make it posting any videos , maybe upgrade version is better but cant trust cz the video coulnd open

Latina_Styles
オーストラリア
アプリの使用期間:約1年
Minta Auto Post Videos by ReConvertが返信しました 2022年3月15日

Thank you for your feedback.

We’re sorry to hear your experience was less than ideal. 🙏 We are committed to improvement and value your suggestions on how we might make our app a 5-star experience.

Please consider revisiting your review after seeing the changes we’ve made. You can always email care@reconvert.com writing Jordan in the subject line and I'd be happy to assist specifically.

Your input truly makes a difference! 😊

Best

Jordan | Customer Care

2022年3月21日

Minta Make it not easy to cancel subscription. I Experienced technical issues publishing some products during free trial. I decided to end the service and not continue. Two months later , it come to my surprise that Minta is still charging me for their service even though I did not use it at all and did not renew it. Contact their service and never got my money back. Charge dispute is my next move ...

Wovencraftco
アメリカ合衆国
アプリの使用期間:3ヶ月
Minta Auto Post Videos by ReConvertが返信しました 2022年3月24日

Update:

Hi there, Minta was acquired by ReConvert,

I would like to fix your experience, please get back to me to eric@reconvert.io and I promise moving forward we'll do our best to give you the best possible experience.

Looking forward to hearing from you,

Eric | Minta & ReConvert CEO

2022年9月23日

The app is unreliable, buggy and not worth the investment. Problems with hashtags, Instagram sync issues and poor customer service make it an awful waste of time for small business owners trying to juggle marketing, customer service, business development and a host of things claiming our time. Good idea, bad execution.

Actively Amazing
アメリカ合衆国
アプリの使用期間:4日
Minta Auto Post Videos by ReConvertが返信しました 2022年11月11日

We are sorry you didn't get to experience Minta and its valuable features. We have support here to help with onboarding and to get you going properly. It sounds like the issues you mentioned were some simple setup issues which we have tutorials for and we will even walk you through it live if you are experiencing any issues.

編集日:2020年11月12日

The videos are cute but they definitely do NOT use AI to find your best sellers. Some of these videos are showing items that are on draft status and haven't even been manufactured or sold yet. Defeats the whole purpose of this app. Disappointing.

Crimson and Clover Studio
アメリカ合衆国
アプリの使用期間:3日
Minta Auto Post Videos by ReConvertが返信しました 2021年1月3日

Update:

Hi there, Minta was acquired by ReConvert,

I would like to fix your experience, please get back to me to eric@reconvert.io and I promise moving forward we'll do our best to give you the best possible experience.

Looking forward to hearing from you,

Eric | Minta & ReConvert CEO