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I had some trouble with this app after not using it for a long time. I contacted customer service through the chat feature. Shafta was able to help me figure out what was wrong and correct it. I love having the chat feature and being able to contact someone right away for help. Thank you Shafta for your help.
Thank you for your 5* review - it means the world to us!
So glad Shafta was able to help you correct the issue!
Always here for you 🖤
Avraham | Customer Success
Great app for those who want to save time editing product promo videos, or those who don't have experience in editing.
Personally, I would like to have more options of customisation of specific elements (that's just my own need for control), but I understand that the goal of the app is to work quickly within the set up colour scheme.
When I encountered problems with my subscription, Avraham was a big help in solving the issue.
Thank you for your 5* review - it means the world to us!
Always here for you 🖤
Avraham | Customer Success
Minta customer support is the best. After the free trial period, I have been charged for the yearly plan without noticing But I wanted the monthly plan. I contacted the support team and they responded by email immediately and did their best to help me and connect me with Jordan Customer Care Supervisor who did everything to fulfill my needs and ensure that I have an excellent experience with Minta. Thank you all Minta Team, I wish more businesses were like you guys.
Thank you for your 5* review - it means the world to us!
Glad you are enjoying! It was a pleasure helping you, S.
Always here for you 🖤
Jordan | Customer Care
Thank you Avraham for making sure my concerns were addressed. Your immediate response demonstrates Minta's commitment to making sure consumers are not only heard but also thoroughly supported.
I asked for a refund after explaining to Minta customer service the application did not function properly on my webpage. The heads of my models and items of clothing were cut off on my IG posts even after making edits. I ended up deleting several of their social media posts. I reached out immediately when I saw the charges pending on my account.
I am a small business owner and can not afford an annual membership. Also the application is no longer available as a download on my webpage to use, even if I wanted to try it again (which I do not). It also took me 3 tries over the course of a month for someone to finally respond to my concerns. I started on August 1st and last night customer service finally told me I agreed to pay the annual membership and would not refund my money. That is not the case. I would not willingly agree to pay for something that does not work properly.
Hi there T.
Thanks for your thoughts and sorry to hear of your experience!
I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this.
I really want to solve these issues for you. Please come back to me so I can help 🙏
Avraham | Customer Success Director
Easy love it
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
It's easy to use and they are very helpful when you need it
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham | Customer Success
Alex best support
Thank you for your 5* review - it means the world to us!
Always here for you 🖤
Avraham | Customer Success
Great support!
Thank you for your 5* review - it means the world to us!
Always here for you 🖤
Jordan | Customer Care
im still learning. so far So good
Très facile d'utilisation, ont peut même le partager dans notre compte publicitaire.
J'ai publié une création de Minta sur Facebook ads et j'ai fait ma première vente sait génial comme application ! Merci Minta
Merci pour la note 4 étoiles !
Nous sommes ravis que vous ayez apprécié notre application et aimerions savoir comment nous pouvons en faire une expérience 5 étoiles pour vous. S'il vous plaît, pourriez-vous envoyer un e-mail à care@reconvert.com et mentionner mon nom, (Jordan), et nous pourrons essayer de les mettre en œuvre pour vous. 😊🙏
Envie d'aider !
Jordanie | Service client