Minta Social Videos Auto Post

Ashley was a great help. She helped me found out why my social media accounts would not connect. For all who read this, if your social media accounts will not connect, make sure your third party cookies are not blocked.

Good app for auto social media posting. I have been using it in another store, and it worked well. Unlike other apps, this app allows you to chat with their customer service if you are on a free subscription. Customer service Rep Alex was very helpful.

Alex was such a big help. For some odd reason my post stopped automating for Tiktok. He knew exactly what needed to correct the issue. He also took the time to show me how to see my other post in the planner as i thought there were only 3 at a time. I am a first time user for Minta and i love it so far. Awesome app and awesome team!

SHAME ON MINTA. I'VE HAD THIS FOR 7YRS. $55 MONTHLY. THE CUSTOMER SERVICE IS THE WORSE. TECH. SUPPORT DOESN'T COME THRU W/ 24 HRS FOR HELP. & CHECK WHAT'S GOING ON? THE SUPERVISOR VERY UNPROFESSIONAL HE TURNED OFF MY CHAT BUTTON. I PAY FOR A SERVICE & DO ALL THE WORK. HE ALSO TOLD ME TAKE MY CAPS OFF, WHEN MESSAGING HIM. I HAVE ALL THE PROOF & EMAILS TO BACK IT UP. DON'T WANT REFUND, JUST MY MINTA APP FIXED.
FOR A LOYAL CUSTOMER & A PAYING CUSTOMER I DESERVE RESPECT, I DESERVE FOR MY APP. TO BE RESEARCHED & FIND THE BUG & DEBUG. I WENT TO SHOPIFY ABOUT THIS MINTA APP. ALSO & LEF IT ALONE & CLOSED THE CASE. I'M A PAYING CUSTOMER. NO ONE CAN TELL ME WHAT I'VE DONE TO DESERVE THIS TREATMENT.
ALL I'VE ASKED IS FOR SOMEONE TO FIX MY MINTA AP.

This works smoothly but i wish it could create real UGC vide o that mskes sense from the images it takes on website

Response time is very slow. It takes hours just for a simple response. Not sure if anyone works there. Still waiting on a response from earlier in the day. I pay to download videos and they do not fully download after clearing cache. I was also informed that I could still be charged for a video download even if it does not download the entire video. It’s been 3 days and my issue has not been resolved. They keep asking me to download and screenshot the same information. I am spending to much time trying to resolve my issue and not working and running my business.

Charges continue even if unused – be careful!
This has been the most unreasonable experience I've had with any Shopify app so far. Even though I wasn’t actively using the app, I was still charged $5 every month. The support team explained that if you don’t want to use the app after the 7-day trial, you must uninstall it from your store. I want to emphasize this clearly: Unless you remove the app from your store, the subscription fee will continue to be charged. Simply removing your payment information inside the app is not enough. I've never encountered such a system with any other app I’ve downloaded from the Shopify App Store. New users should definitely be cautious.

I’ve always liked Minta’s concept and product when it works—but the platform has been plagued by persistent technical issues. A recent app update broke auto-posting and locked me out of my account settings. Reconnecting my social accounts led to an endless loop prompting me to repurchase a plan I had already paid for.

Initially, support responses were slow and confusing, and the development team's promised fixes never materialized.

To their credit, after I left my original review, Minta’s Customer Care Supervisor reached out directly and is taking earnest steps toward resolution. I appreciate the gesture—it shows they’re making a genuine effort to set things right.

However, the fact that it took so long to escalate and address such a fundamental service lapse remains concerning. Minta has potential, but technical reliability and customer support still need serious improvement.

If they continue to follow through, I’ll consider updating this further.

GameChanger for My Brand!

Using Minta has completely transformed the way I market my brand, The Legacy Shirts. As a small business owner with a million things to juggle, Minta became my secret weapon. It effortlessly turned my products into stunning videos and social media content, literally saving me hours every week.

The templates are not only professional but also fun and eye-catching, which fits perfectly with my nostalgic, empowering brand vibe. Within the first week, I noticed a huge boost in engagement and clicks. People were finally seeing The Legacy Shirts the way I envisioned in my mind.

What I love most is how easy it is to schedule and post across platforms directly from the app. No more scrambling last minute or hiring outside help. Minta makes me look like I have a full marketing team behind me!

If you have an eCommerce store and want to stand out, this is the tool to have in your toolbox. Minta gave my brand the voice, style, and visibility it deserved. Thank you, Minta!

— Giselle Mosley, Founder of The Legacy Shirts

Great app for those who want to save time editing product promo videos, or those who don't have experience in editing.
Personally, I would like to have more options of customisation of specific elements (that's just my own need for control), but I understand that the goal of the app is to work quickly within the set up colour scheme.
When I encountered problems with my subscription, Avraham was a big help in solving the issue.