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I signed up for a free trial, selected the monthly option, but was charged for an entire year. They refuse to refund me, insisting that I chose the yearly plan, which I would never have done. The app is advertised as an AI marketing tool, but it doesn’t deliver on that promise. It simply takes your current inventory and inserts it into templates with poor graphics and generic music. Half the time, the text is unreadable due to color choices, and I often have to edit the posts to make them presentable.
There’s really no point in using this app since you end up spending time editing and reposting content anyway. What’s worse, I sell clothes, but the app kept posting ads for jewelry, which is completely irrelevant to my business. Overall, this app isn’t worth the time or money, and it could actually harm your social media presence unless you constantly delete and repost edited versions of their content.
Hi C,
Thanks for your thoughts and sorry to hear of your experience.
I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this and have already raised these issues internally to figure out what's going on, but need some more info from you.
I really want to solve these issues for you. Please come back to me so I can help 🙏
Avraham | Customer Success Director
I have used this company for one month and have not been satisfied with its videos. They do not have an option for telling the customer where to go to shop. I decided to cancel the "Trial period" there is no where on the site to cancel. You have to talk with someone that never cancels your account. I recommend that you use caution when dealing with this company.
Hi
Thanks for your thoughts and sorry to hear of your experience!
I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this.
I really want to solve these issues for you. Please come back to me so I can help 🙏
Avraham | Customer Success Director
I'm 1 week in to using Minta and absolutely love it, excellent customer service, great value for money. I've noticed an uptake in Organic books sales as well, so a win win.
Hi
I'm so happy we were able to sort this for you!
Happy Minta-ing! :-) 🙏
Avraham
Director of Customer Success
Minta
SO far the easiest app i have found to use . and you can set up auto post so it will post for you on whatever day and platform you pick.You can create what products and what date and time to post it so you can have time for other things,
Thank you for your 5* review - it means the world to us!
Was there anyone in particular who helped you!? We'd love to hear! We love your feedback - support@withminta.com
Always here for you 🖤
Jordan | Customer Care
Finally had to UNINSTALL the app. They have a big problem with CROPPING and although they gave me another chance to get it going, THERE IS NO WAY TO FIX THE CROPPING ISSUE.
What do i mean by cropping?
The app will chop off the top, bottom or side of your product image in a very unflattering way and...you can't edit or fix this.
It looks like it has potential, but for now, they need to RETRAIN THEIR AI model to be able to discern the pixel dimensions of an image and act accordingly...not crop it randomly.
Hi Kurt
Thanks for your thoughts and sorry to hear of your experience!
I've DM'd you, please could you come back to me, or pop me an email to reply to the email I've sent you. as I want to get to the bottom of this.
I really want to solve these issues for you. Please come back to me so I can help 🙏
Avraham | Customer Success Director
I will never recommend this company. Aside from the general low quality of their videos, they offer a 'Free Trial' that they will then charge your shopify account for a full year $200+ subscription. Based on the way Shopify is set up, there is minimal support and the team of Vlad & Jordan at Minta will absolutely refuse to issue a refund. This has been such a disgusting experience that I am willing to shut down my shopify store and take my business elsewhere.
Hi
We're sorry for what you have experienced. We'd like to resolve this for you as soon as possible. I've sent you an email, please could you come back to me so I can resolve this?
We're here to help and ensure you have a great experience with Minta!
Best regards
Avraham
Customer Success Director
There were a few hiccups in the beginning with some templates but the customer service has been wonderful. They were able to send the issues to their Dev team to fix the problems and things are working great. This saves so much time and effort to show my large number of products. It would be beneficial for hashtags to be automatically generated as well but there’s a way to add them to the scheduled posts which is a pretty simple process. Again the response time for customer service is top notch and I’m very happy I started using this app!
Thank you for the 4-star rating!
We're thrilled you enjoyed our app and would love to hear how we can make it a 5-star experience for you. Please could you email care@reconvert.com and mention my name, (Jordan), and we can try to implement these for you. 😊🙏
Wanting to help!
Jordan | Customer Care
I am really loving this app. Have been using for a while and the content it produces is high quality. It is also very fast, you can change content very quick. I have it set to Auto Post and the views I get for that content is great. Then I continue posting like normal with the app for even better results. Great app guys, keep up the good work Minta!!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham
Customer Success Director
ReConvert
Minta has been a game-changer for our Shopify store! Creating professional-quality social media videos has never been easier. The automation features save so much time by generating ready-to-post content, and the video templates are also nice.
What I love most is how seamlessly it integrates with our store, automatically pulling products and turning them into dynamic videos that drive sales. The scheduling tool is a bonus—it keeps our social media active without the hassle of manual posting.
If you're looking for an effortless way to boost engagement and showcase your products, Minta is a must-have. Highly recommend!
Hey!
Thank you for your 5* review and I'm pleased you are happy!
Always here for you 🖤
Avraham
Customer Success Director
Minta
Minta customer support is the best. After the free trial period, I have been charged for the yearly plan without noticing But I wanted the monthly plan. I contacted the support team and they responded by email immediately and did their best to help me and connect me with Jordan Customer Care Supervisor who did everything to fulfill my needs and ensure that I have an excellent experience with Minta. Thank you all Minta Team, I wish more businesses were like you guys.
Thank you for your 5* review - it means the world to us!
Glad you are enjoying! It was a pleasure helping you, S.
Always here for you 🖤
Jordan | Customer Care