レビュー (1)

総合評価
1
評価レベルごとの件数
  • 評価の0%は5つ星です
  • 評価の0%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の100%は1つ星です
2023年3月6日

Worst app came across. Support is bullshit. Most of the time customers will not be able to redeem points.

Its been 5 months its not working. They will just give false hope and keep on passing issues within their internal team.

We will never recommend this paytm mloyal for loyalty program.

Nappa Dori
インド
アプリの使用期間:1年以上
KLoc Technologies Pvt Ltdが返信しました 2023年3月24日

Dear Customer:
Sorry to hear about your experience. The issue you are perhaps referring to was the one with the OTP and that was linked to the DLT template registration regulated by the Government. The process of getting the verified template was taking much longer than expected and that process was being managed by a third party. Once the template was approved, this problem did not recur.
The problem was not related to the loyalty program or this app that serves as the data bridge / middleware. Unfortunately, the issue was with the template approval process.
We have been assisting you with all other concerns that you have had in the past. This was the only one that had a dependency on a third party and took some time. We sincerely regret the inconvenience caused. We will be happy to assist you with any other issues you have.
Thanks