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I just started using this app. Not even 2 weeks ago. I will say that I like the variety of items. I'm not sure of the customer support and there where 2 issues with the program yesterday. However, they worked themselves out. I would like to see more selection of women apparel like dresses.
I've made 3 test orders before going live. Out of those three order only one supplier delivered:
1. Supplier: Received the item but with promotional flyers (which is against the Modalyst policies)
2. Supplier: Got a refund after filling out a dispute on PayPal
3. Supplier: Never received the item nor got a refund In my opinion Modalyst doesn't make a quality check on their suppliers. Even Jose, the supplier manager at Modalyst, couldn't make an impact on those suppliers. The only positive thing so far was the quick customer support. You always get an answer, that's why I gave 2 stars. Otherwise the service isn't really reliable, at least not in Europe.
First of all, the app is great so far. So many choices and great styles. My reasons for not giving five stars: products don't always import from Wish, meaning I have to chat with customer service sometimes to fix issues. The Modalyst customer service should be more immediate (I am not a fan of automated chat bots). And most of all, I really wish Modalyst offered AUTOMATED FULFILLMENT. I work abroad without wifi sometimes which makes it so difficult to have to open the Modalyst dashboard just to click "order" rather than having Modalyst just automatically send the order to the supplier.
Initially we had issues with adding products, we requested support but our messages we're unseen and unanswered for over a week, not a good customer support, however now we can add products from Modalyst which links to SHEIN and Wish. Our initial impression with Modalyst wasn't that great, now the issue is resolved we will have to spend time on it and see if it is worth the $25 monthly startup plan limited to just 250 products. If it turned out to be good for our purpose then we might return to edit this review.
So far so good, just installed it and seems pretty straight forward. i like the simplicity of this app. Great looking products, most importantly for me will be the faster shipping time!
I was using the app and it stopped working and has been frozen. It stated that it was being uninstalled and did not allow me to import products and or sync to Shopify. I contacted support and have not received a response for more than 48 hours. I had a pro plan subscription with no support to resolve issues. Very bad!
Thank you for your review. I'd love to follow up and make sure everything is working as expected. I know that our team about a week ago was able to help you fully resolve the issue. If there is anything else we can do to improve your experience, please let us know!
MODALYST is an awesome app linked to dropship from sources like Shein and Wish. Pretty easy to use and import products to your store. Prices are unbeatable as well!! Highly recommend
So far the products seem great. Can't wait to make sales
I really like product and quality images. it wonderful of my website.
I was impressed with the app and they way it works. It makes the product import very easy and synchronisation process I think dropshipping is the way forward and this app makes it work. Thank you.