Avaliações (422)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 95% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
6 de dezembro de 2023

Just uploaded the app! Service is amazing, staff is efficient and helpful. The app is very simple to use and has to many options to create creative offers for your clients.

SWIMWEAREDEN
Canadá
3 months usando a aplicação
29 de novembro de 2023

Fast support. I have proposed a few useful and important features to help them optimize and hope they will implement it soon.

Wonder Skull
Estados Unidos
4 months usando a aplicação
27 de novembro de 2023

A really solid app packed with features and works seamlessly. We needed a gift with purchase functionality for our Black Friday sale and this app delivered. The support is superb too with the Monk team ready to answer any questions you may need before or during the use of the app.

Akin Moto
Austrália
27 days usando a aplicação
24 de outubro de 2023

I've had excellent experiences with both the app and customer service reps, they respond quickly and fix issues in record time. Both Ravish and Murtuza have been professional, to the point and extremely helpful getting the app setup and fixing any slight bugs (which have been more our errors than anything with the app itself).

Highly recommend for the price and what they offer!!

Wavey Ice
Reino Unido
7 months usando a aplicação
28 de novembro de 2023

I recently added this app to my store looking for an easy way for customers to receive free gifts with purchase. I had tried another app before but felt it was a little too complex. The first night I was having some trouble and I reached out to customer support. The agent did help me somewhat providing help docs but I was still very confused on the process not sure if this app was going to work. Next morning I decided to try to reach out to customer support again and this time I was connected with a different agent. Ananya was amazing :) She went above & beyond to not only explain the process but she got on a google call to see my screen & guide me through it (the google call was her idea). She also talked with their tech team to make some customizations code wise to really refine the final product. Had it not been for her taking the initiative and really trying to make an effort to help me I would've moved on to another app. I've only used the app for a very short period of time and I've still yet to try the other features but as long as customer support continues to build a positive relationship I think things will go well and the app will become an asset. I also think the pricing is reasonable for the ease of use of the app (once you know how to do things) and especially for small businesses that have yet to build a solid customer base. They don't have a lot of diy help docs but the customer support makes up for it. Overall I recommend giving this app a try (be sure to reach out to customer support first thing so they can explain widgets to you if you're trying to set up the gift progress bar) and I will give an update when I try some of the other features.

Bon Bini
Estados Unidos
2 days usando a aplicação
14 de novembro de 2023

The Monk App is easy to navigate. There are helpful guides with screenshots to show each step, and the support team is top-notch! They quickly respond and thoroughly get you the right information or fix any issues! The app displays a seamless gift with purchase selector on the cart page, which looks great on the checkout page. Highly recommend!

The Legal Paige
Estados Unidos
About 1 month usando a aplicação
Editado a 7 de janeiro de 2024

Perfect support, They answer my request in less that 24h.

LINDAS
Espanha
About 1 month usando a aplicação
10 de agosto de 2023

One of the best Support team out there - they always have helped our company when we needed even further and better solutions to our specific issues. We have literally 24 Shopify stores with them! :)

InaEssentials.SE
Bulgária
10 months usando a aplicação
22 de agosto de 2023

Great app so easy to set up! Murtuza and Sara from customer support were awesome to help me troubleshoot. Happy that they have free plan that allows you to grow and become paying. I run a small beauty shop so it helps a lot to include samples with order .

Saloniq
Canadá
4 months usando a aplicação
15 de novembro de 2023

I am just learning to use the app so I needed support several times and they were extremely quick and helpful. (Murtuza and Ananya) Very appreciative of that.

Pink Paper Peppermints
Estados Unidos
3 months usando a aplicação