Monk Free Gift+Checkout Upsell

App is seriously glitchy. Installed and tested a few different offer types. Had problems with product variant selector not updating on my offer products, products were erratically appearing and disappearing when they shouldn't have based on conditions set in the app. The final straw was after trying to remove or update offer products and quantities in the cart, the cart threw an error and went blank. After testing three different types of offers and having multiple different issues with each, I decided to disable. Not risking plummeting my conversions just to test on on live traffic. I'm giving it a 2 star review because I like the idea, execution just not great. I'm pretty bummed as I did quite a bit of research on apps and saw the good reviews on this. If they can show me solutions or show me that I'm missing something (highly unlikely), I might be willing to try again. Moving on for now.

Update 1/19/2023: I just lowered my rating to 1 star. I gave this app the benefit of the doubt after their team told me they had fixed some issues and to retry the app. Everything seemed like it would work, so I made the cart upsell feature live. I watched over the next two days as my normal sales pattern was completely thrown off and sales volume literally cut in half.

I've been doing this long enough to know there was some kind of tech issue. I couldn't pinpoint exactly what was happening but finally found that after adding an upsell to cart and clicked checkout...ERROR! THIS APP COMPLETELY KILLED MY CHECKOUT PAGE.

The only reason this debacle didn't go any longer was because my support team reported to me that they could not complete manual orders in the backend. When creating a draft it would not allow them to proceed to enter CC details.

I absolutely loved the idea of this app and how many things it was purported to do. WISHFUL THINKING!!!

DO NOT INSTALL THIS APP! Unless you like solving technical issues and losing sales.

Piece of junk implementation.

The best upsell app I have come across, and I have tried them all. Customer support was excellent from Murtuza M. Thanks guys.

Selling option bundles are basic upsell / cross sell and need a bit more work to come up to competitor app standards. Being free the basic sell features are ok and the configurable colours and text is pretty good. The app suffers from inability to BOGOF, inability to include a free item into a bundle, or be able to discount more if customers buy more. Sadly other apps provide these features. The side pop-up needs refinement performance wise as it causes a noticeable slow down on the page. Overall a good app but needs more given it has moved to a subscription model.

Murtuza helped me for fix this app so amazing thank you support team Murtuza they helped so fast and really good app

Really cool app, looking forward to improving the customer experience on our free gifts strategy. I've been super impressed with the support team. Very fast and helpful.

This app is simple to use and offers discounts displays that are not invasive on the store page or on the checkout page. In addition, the support service is really fast! I would advice it to everyone!

While the analytics really leave something to be desired, the ease of use to set up this app, personalize it, stack discounts and features, and create a better customer experience is really all top-notch. The customer service in itself is worth every penny. I've reached out to them multiple times through the chat and have had resolutions and answers well within an hour. They're friendly, quick to respond, and open about what they know needs to improve and their plans for doing so.
If you're looking for a super easy, user-friendly experience to enhance your customer's experience, I would 100% recommend Monk.

I highly recommend! Received help quickly from support can’t wait for the sales to come rolling in .

Ich habe den Chat eröffnet und um Hilfe gebetet. Innerhalb paar Sekunden wurde sofort mein Problem gelöst. Super support und mega kompetent. Danke!

Impressive support, Murtuza is very responsive and knowledgeable. They will go the extra mile to try to cater the app to your needs.
Some of the solutions that the app provides for upselling offers are unique and it has a lot of potential.