Monk Free Gift+Checkout Upsell

Monk Free Gift+Checkout Upsell

レビュー (525)

総合評価
4.9
評価レベルごとの件数
  • 評価の95%は5つ星です
  • 評価の2%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の2%は1つ星です
2024年10月18日

The best app for this cause. The team offers quick support and never fails to amaze me with their lightning fast replies.

AV Shack
インド
アプリの使用期間:3ヶ月
2024年10月25日

Just started using this app. I'm still on the free trial but will definitely be keeping it on. It may seem quite a lot cost wise at first but it has everything within the one app so you don't need to have 3 to 4 separate apps that all mount up to the same cost. Overall it is a great addition to my site. Easy to use and support is available straight away. Would highly recommend!

Red Torpedo
イギリス
アプリの使用期間:1日
2024年11月25日

Monk was easy to install and the integrations to customize the app to fit our website's aesthetic were seamless. I was able to add everything according to our brand guidelines, including special fonts and colors.

Ravish was also super helpful and responsive while we were running tests to make sure the app works on mobile & web.

I would definitely recommend the app to other digital specialists such as myself.

Innersense Organic Beauty Inc
アメリカ合衆国
アプリの使用期間:3日
2024年11月21日

This is the only app that can meet all the conditions we need for GWP. Faheed and his team are very helpful in solving all the issues I have when I'm panicking last minute while having so many tasks I still need to do. Fingers crossed everything goes well when our sale goes live!

By Amica
オーストラリア
アプリの使用期間:8日
2024年11月21日

=== DON'T INSTALL THIS APP ===

Warning: Avoid downloading or trying this app!

I subscribed, paid, and gained no benefit from my subscription to this app it was a total loss.

The customer service is extremely poor. They keep you waiting for hours and ask you to add them as a collaborator account. Then, they request permissions to access orders and steal customer information, including their email addresses and phone numbers, during the time you’re waiting for them to fix the issue.

They failed to resolve the problem, which was that the gift discount couldn't be applied correctly. The app also caused issues on the site, including confusing redirects that disrupted visitors and constant refreshes when adding products to the cart, significantly slowing down the website's performance.

DKHOUN
サウジアラビア
アプリの使用期間:10日
Monk Commerceが返信しました 2024年11月22日

1. The merchant uninstalled the app during their free trial and did not pay for the app (the usual 7 day free trial was extended by 7 more days upon request)
2. We requested for collaborator access to their store for 2 reasons:

a. Some of their orders did not recieve the free gift with purchase as intended and our team was asked to investigate the matter. No data was stored or stolen as the merchant claims. We follow extremely strict data privacy practices and are GDPR as well as Shopify compliant. We can share the app's privacy policy upon request.

b. The store's theme was interfering with the app applying discounts and we requested to take a look at their theme code to identify the root cause but the app was uninstalled before we could find a resolution.

I urge the reader of this review to go through any of the other 500+ reviews as evidence that these claims are false and inaccurate.

2024年8月13日

This is a great app functionally. Super easy to implement and blends well with your code. The support team is amazing. However, they could also implement dollar discounts instead of %.

Ello
アメリカ合衆国
アプリの使用期間:2年弱
2024年11月4日

top application and very professional customer service. thanks for the support Faheed.

Bloesi
イギリス
アプリの使用期間:3ヶ月
2024年11月21日

Amazing support! Great job Jay!

Rippin Moto
アメリカ合衆国
アプリの使用期間:12ヶ月
2024年11月24日

So far the app works great, I look forward to exploring all aspects that this app has to offer. I'm using it to provide free gifts for Black Friday, and so far it's great. I love that I can run multiple gifts for different price brackets at the same time!

What's even more amazing is the customer service. I was struggling with some aspects of the app and having it work as I had envisioned, and Jay replied to my message on a Sunday! Not only did he reply, and help walk me through the different options, he got on a video call with me help make the process that much easier. I mean, that's the best customer service I've come across. I certainly didn't expect anyone to be able to help me on the weekend never mind go out of their way to make sure everything was set up perfectly.

Thank you Jay! Your help today was just amazing, and I'm so grateful.

Sacred Flow Studios
アメリカ合衆国
アプリの使用期間:約3時間
2024年8月14日

Great app! Does everything we want it to do and support via live chat is really fast and helpful. Monk has helped us enormously in growing our business.

Adler Tools Dealer Shop USA/CA
ドイツ
アプリの使用期間:9ヶ月