Monk Free Gift+Checkout Upsell

I recently added this app to my store looking for an easy way for customers to receive free gifts with purchase. I had tried another app before but felt it was a little too complex. The first night I was having some trouble and I reached out to customer support. The agent did help me somewhat providing help docs but I was still very confused on the process not sure if this app was going to work. Next morning I decided to try to reach out to customer support again and this time I was connected with a different agent. Ananya was amazing :) She went above & beyond to not only explain the process but she got on a google call to see my screen & guide me through it (the google call was her idea). She also talked with their tech team to make some customizations code wise to really refine the final product. Had it not been for her taking the initiative and really trying to make an effort to help me I would've moved on to another app. I've only used the app for a very short period of time and I've still yet to try the other features but as long as customer support continues to build a positive relationship I think things will go well and the app will become an asset. I also think the pricing is reasonable for the ease of use of the app (once you know how to do things) and especially for small businesses that have yet to build a solid customer base. They don't have a lot of diy help docs but the customer support makes up for it. Overall I recommend giving this app a try (be sure to reach out to customer support first thing so they can explain widgets to you if you're trying to set up the gift progress bar) and I will give an update when I try some of the other features.

The best upsell app I have come across, and I have tried them all. Customer support was excellent from Murtuza M. Thanks guys.

Murtuza helped me for fix this app so amazing thank you support team Murtuza they helped so fast and really good app

Really cool app, looking forward to improving the customer experience on our free gifts strategy. I've been super impressed with the support team. Very fast and helpful.

This app is simple to use and offers discounts displays that are not invasive on the store page or on the checkout page. In addition, the support service is really fast! I would advice it to everyone!

I highly recommend! Received help quickly from support can’t wait for the sales to come rolling in .

Ich habe den Chat eröffnet und um Hilfe gebetet. Innerhalb paar Sekunden wurde sofort mein Problem gelöst. Super support und mega kompetent. Danke!

Impressive support, Murtuza is very responsive and knowledgeable. They will go the extra mile to try to cater the app to your needs.
Some of the solutions that the app provides for upselling offers are unique and it has a lot of potential.

Have not finished up my setup yet as i had issue getting the widget to display. However, support (Murtuza) was very helpful and they resolved the issue quickly.

Great app and the customer service is fast and furious and really willing to help. I will recommend. Thank you