Monk Free Gift+Checkout Upsell

I am writing to express my appreciation for your exceptional customer service.
Despite an initial issue I faced with the billing process, your team handled the situation with remarkable speed and professionalism. I was particularly impressed with how Ravish, the founder of Monk app, personally reached out to ensure the problem was addressed and resolved. The willingness to acknowledge the error, provide a prompt refund, and undertake technical rectification to prevent recurrence shows a high level of customer consideration and business integrity.
The Monk app itself is an impressive tool that boasts user-friendly features and functionality. Although my initial experience was marred by a billing misunderstanding, the way it was resolved has only reinforced my confidence in your app and team.
I believe such an approach towards customer satisfaction deserves recognition. Therefore, I am leaving this positive review to commend your team's excellent work and to encourage other users to experience your commendable services.

Great support and always there to give a hand. Great support and a lot of features in the app.

very helpful, easy to set up and the support team is great, I've gotten assistance on my minor issue within minutes.

Great app, fast reply, and works really good on my store! Very happy I downloaded the app because they are also really helpfull

**Update** The second time I used this app, the customer service remained excellent. It's the best app for BFCM if you'd like to give a gift when customers add x to their cart. Previously, I used this app to provide a free item when the cart reached $100. I had a slight problem with the item not showing in the cart, but Murtuza helped me sort it out quickly. I'm delighted with this app and the customer service. Thank you.

I am just learning to use the app so I needed support several times and they were extremely quick and helpful. (Murtuza and Ananya) Very appreciative of that.

The customer service staff patiently solved the problem for me.so nice.It would be better if it could be compatible with more themes

Seen good rise in AOV through this app. Team support is very good when fixing any bug or asking for optimisation help.

I installed this app and was able to finally have a free gift added to my cart with a discount as well. Ran into a small issue which was fixed immediately and now everything is working like a charm. Customer service was amazing as everyone has stated. If you are looking for a great free gift, cross-sell, upsell cart app this is the one. Can't wait to see what else it can do for me and looking forward to increasing my AOV!!

The team are very active and responsive. They are always available to help you with all your concerns, questions or support. The team makes sure to investigate and check thoroughly if there are issues. We are happy with this app.