Monk Free Gift+Checkout Upsell

Monk Free Gift+Checkout Upsell

評價 (508)

整體評分
4.9
各級評分數量
  • 95% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2021年11月12日

I just started using so I can't say for sure , but till now the've shown a good communication and suport

olympianbrasil
巴西
使用應用程式 5個月
2024年11月21日

Amazing support! Great job Jay!

Rippin Moto
美國
2023年4月20日

Can't fault the app, it has pulled my AOV up by 20% and the support is amazing as well. Looking forward to using even more features

thenaturalspa
英國
使用應用程式 5個月
2023年3月29日

I'm very satisfied with this app, Murtuza from the Monk team has helped me very well, I'm gone keep this app for sure!

Chicofashion.nl
比利時
使用應用程式 5個月
2024年11月21日

This is the only app that can meet all the conditions we need for GWP. Faheed and his team are very helpful in solving all the issues I have when I'm panicking last minute while having so many tasks I still need to do. Fingers crossed everything goes well when our sale goes live!

By Amica
澳洲
2024年11月21日

=== DON'T INSTALL THIS APP ===

Warning: Avoid downloading or trying this app!

I subscribed, paid, and gained no benefit from my subscription to this app it was a total loss.

The customer service is extremely poor. They keep you waiting for hours and ask you to add them as a collaborator account. Then, they request permissions to access orders and steal customer information, including their email addresses and phone numbers, during the time you’re waiting for them to fix the issue.

They failed to resolve the problem, which was that the gift discount couldn't be applied correctly. The app also caused issues on the site, including confusing redirects that disrupted visitors and constant refreshes when adding products to the cart, significantly slowing down the website's performance.

DKHOUN
沙烏地阿拉伯
Monk Commerce 已回覆 2024年11月22日

1. The merchant uninstalled the app during their free trial and did not pay for the app
2. We requested for collaborator access to their store for 2 reasons:

a. Some of their orders did not recieve the free gift with purchase as intended and our team was asked to investigate the matter. No data was stored or stolen as the merchant claims. We follow extremely strict data privacy practices and are GDPR as well as Shopify compliant. We can share the app's privacy policy upon request.

b. The store's theme was interfering with the app applying discounts and we requested to take a look at their theme code to identify the root cause but the app was uninstalled before we could find a resolution.

I urge the reader of this review to go through any of the other 500+ reviews as evidence that these claims are false and inaccurate.

2023年5月18日

Great Customer Support. Murtuza was a great help, giving helpful insights.
The top feature is the cart and add ons.

Louis Muji Wallet
美國
使用應用程式 4個月
編輯時間:2023年8月24日

Very responsive, thorough, and helpful the support team is. Murtuza went above and beyond to get my complex GWP requirements set up and made several suggestions to improve the user experience and showed me a few hacks to fail-proof our offer. They are honestly the gold standard of Shopify apps and support. Highly recommend this app!

Heat Free Hair
美國
使用應用程式 4個月
2021年12月26日

Super helpful to solve any problem, they respond immediately and solve any problem within a few hours, really recommended

IMPERIVM®
義大利
使用應用程式 4個月
2022年8月25日

Very quick to respond and rectify a problem with my theme compatibility. Good pricing and a wide range of options and advanced settings.

Stash World
澳洲
使用應用程式 4個月