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Experience so far is good. I have seen an increase in cart conversions, think the goals free gift then free shipping helpls customer conversion. Customer service /help team have beeen great and easy to work with
I do need to learn more about Monster Cart and other options available,
Been great to work with and unreal support
Have had a few teething problems with set up but the team have been there straight away to sort them out promptly! Great customer service
It's a decent application but some sections of the Cart Drawer have very limited options to customise. There is no option to modify the width of the Cart Drawer. Support seems to be non-existent and therefore we may need to uninstall it. $36.99 for only 500 orders? Ouch.
ohhh nooo sorry to hear this! We try our hardest to answer within 5-10 minutes. Not one of our usual support happy reviews. 😅 Thanks for the feedback. As for cart width... our team can easily customize this for you.
As for pricing our value should easil exceed the cost within those 500 orders. We get a lot of customers ask why we are so cheap for what we do. Always appreciate the feedback though. If you would like to try Monster again.. please reach out to the support team and we would happily extend your trial to give it a go. :) Ty.
The customer service is fast and friendly! The dev team have been great at helping make tweaks to the design of the cart draw to help match my theme better and have completed the work almost instantly. For this I am super impressed. I have tried a few similar apps and Monster is the best for conversion. I have come back to them after trialling others. I tried others because the aesthetic customisation wasn't enough for what I needed but after coming back to monster, the dev team have helped better this time with all the changes I have needed for the cart to match my theme. Last time they said it couldn't be done but this time they have completed with no issues. I would love for some of the design tweaks to be built into the app but it isn't a big effort to give the instructions to customer service to pass on to the dev team. I have also has a lot of requests for them and they have done a great job completing them all. Overall this app is amazing and has definitely helped improve conversion and upsells. I will never delete it again now!
Hi team.. thanks for the review! 🥰
Wish we could solve every single design change imaginable! We have designed with this in mind. However sometimes.. it's a little tricky to solve some requests. - Thanks for the feedback. We will take it on board :)
I use this app to offer gifts and incentives to customers. The extension works like a charm and support is great.
used this app for the sticky cart feature as well as the feature-loaded cart drawer. Easy to use, great design and super helpful team!
A very helpful app. Having the cart accessible at all times makes UX so much better. I also like the upsell and free gift capabilities. There are still some improvements to be had but I have been told it's all coming. Support is fantastic, with someone jumping onto the chat straight away, and going above and beyond to help me. Very friendly staff.
We used Monster Cart to add a 'free gift' campaign to our cart during the fathers day selling period which is our busiest time. We used a spend goal to achieve the free gift in the hopes that this would help lift our average order value. It has worked a treat so far. The how to videos were a great help when setting up all the features and although we had some small hiccups in the beginning the team were super responsive and solved any issues. Highly recommend
Thank you for your support, Charlene.