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Great customer service and has helped increase AOV. Cart process is a breeze and catches the customers eye.
Great customer service, very quick to reply and they have all the answers. Charlene in particular was very helpful, thanks!
Have been emailing them a technical question a few times over the last week or so and getting radio silence... support is really not great compared otot other shopify apps
Customer service does not answer or help me with my issue.
Hey there... I'm not sure why our response emails have not have reached you.
I see you are asking for us to remove a pop-up on your store. Unfortunately we do not have any pop-ups that are added to stores through our apps. When you remove our app.. everything will be removed the app does. The pop-up you have on store may be controlled by an email app installed or potentially something setup within shopify.
Your original question:
"I have deleted your app from my store but it still keeps the pop up in my home page and I cannot find where to delete it. I need assistance here, how can I get it away? A third party consultant installed the app and made the pop-up which I am not satisfied as it is not representing my brand."
We're looking at switching apps. This cart plugin has given away way too much for free to our customers. For example, if we have discount codes created in shopify and we have our monster cart setup to give a free gift if you spend $79, it's calculating the RRP and then giving the free item (worth $35) even after the client has used a 40% off code which brings their ACTUAL cart total down to $47.40 (not $79) but monster cart is still allowing them to get the $35 free gift. We now have to honour this and have lost out hugely on this. Their support is almost non-existent and I have had to work most of my issues out on my own because I get back emails saying things like "that's unfortunately not a feature we have", even though I've (in some cases) figured out a way around it myself.
Angelica has been amazing! Requests for assistance has been very quick and extremely helpful when I needed assistance.
Monster Cart - great app to upsell your store, create one tick upsells, free gifts, product recommendations and bulk discounts.
Thank you Monster Cart Team, our cart not only looks awesome, but is easy to use for the customer!
App works really well. We are able to give our customers extra offers and free gifts at check out as well as notify them of other deal.
Their service has been EXCELLENT.
We changed to a new theme and it was clashing with the app. The team was about to fix the issue for us in a promote manner. Totally recommend with app.
amazing customer support. Really good app to increase AOV
Great app! The platform is easy to navigate and set up, and Angelica from support was amazing, she was quick to respond and really helpful. Definitely recommend!
We've just picked up Monster Cart after using Rebuy. It has everything we need in a cart upsell app (nothing we don't), far more affordable, better setup and customizability aaaand GREAT SUPPORT!
Big thanks to you and the team! We'll be rolling this out across our 8 other stores for sure.