Moose Sync ‑ Custom CSV import

We recently downloaded this app and quickly upgraded to the $100 a month level. It was super easy to add a feed especially for someone new to this. We were very happy to find this app until....

We soon noticed some issues. An annoying thing is that after the feed downloaded our variants on products were scrambled. So for a pair of pants that started with small with the largest sizes at the end...this app would scramble them (not even in alphabetic order). We have some products that offers nearly 100 variants. Those also became scrambled making it difficult for customers to find the variant they are looking for.

The biggest issue we found is after uploading this app, any new product added or modified to our store (that was also listed in the feed) would revert back to an earlier version once this app ran the daily upload. Here's what we noticed is products that were deleted would show back up on our site a day later once this app uploaded. Other issues include pricing would revert back to old pricing, descriptions would revert back.

The biggest frustration is we emailed them 3 times last week through the app asking for support. We did not receive a response back. We emailed them again yesterday and HOPING they responded.

We'd love to get this resolved so we can add some stars to this review.

9/29 still no response to requests for support. Deleted app and will seek refund through Shopify. Disappointed.

I am deleting this app, as it does not fix the issue of going beyond 100% while importing products. It also changes imported value's like the Variation name and variant sorting of ALL PRODUCTS, a lot of headache to have to fix that manually, I have told the support multiple times, but I get an answer back that it works on their side, what kind of one-sided support is that?

Great app! Moose Sync has been a lifesaver so far. I needed a faster way to import thousands of items from multiple vendors in all different product formats. I just have to do a little formatting on the front end once I get excel files from vendor, and then the app is able to map all of the info to the shopify format. It also lets you create new columns in the import process and combine data from different columns together.

I have been using this app for the past several months. It has truly been a life saver! It makes importing multiple variant images a breeze, as well as daily inventory. I highly recommend it and Derek is always so helpful!

Moose Sync has streamlined inventory management between our parts database and Shopify. Easy to set up and manage, the App is a critical component in our on-line offering, ensuring our virtual store is always up-to-date with our physical parts department. Support is impressive; a big shout out to Derek for his prompt and friendly response to all my queries. Thank you! Paul, Transport & General Engineering, New Zealand