Moose: Live Chat WhatsApp, FAQ
Täyttää Shopifyn korkeimmat laatustandardit nopeuden, helppokäyttöisyyden ja kauppiasarvon osalta
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Very nice app
Hi there,
We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more.
May you have any further requests, please contact us via our livechat or email us. We are always ready to serve you!
Best regards,
MoosedeskTeam.
So far so good - the app looks very comprehensive and support has been very quick to respond and super helpful!
So I originally came to this app looking for a good shopify inbox alternative.
At the time they didnt have livechat, but now they do!!
So it is literally perfect, the interface is user friendly and makes managing tickets so much easier.
Perfect app and they are always improving!! They also have such a friendly support team
Hi Wendy,
We're incredibly grateful for your wonderful 5-star review. It's customers like you who make our work truly rewarding. We're always striving to improve, so if you have any suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you again, and we look forward to your next visit!
Anne from MooseDesk Team
I loved this app: LiveChat, WhatsApp, Ticket Raising, and Order Tracking. And the best part: It's FREE. Yes, you heard it right. It's the best one, which we are exploring now.
Their support is also very quick and get things done very fast. We had a customized live chat option for particular hours and they did it overnight.
Highly Recommended.
This is Anne here, thank you so much for your kind review. It really makes my day. To have a chance to talk and help you is wonderful occasion to me.
Thank you so much and wish you all the best with your journey.
Thank you so much,
Anne from MooseDesk Team
the support is amazing
I previously had some confusion regarding the pricing, but Anne from the support team followed up with me and resolved all my queries. Thank you for the support!
Dear Orgacia Store,
We deeply understand your frustration and truly value the time you've taken to share your concerns with us. Let me update this issue for you.
As discussed in our conversation yesterday, we have stated that our previous information about the Early Bird plan was outdated, and we wanted to ensure complete accuracy by obtaining confirmation from our Board of Directors. We have asked you to give us some time to get confirmation from them for accurate information.
Within 24 hours of our discussion, we worked diligently to get you an answer, as shown in this attached image: https://prnt.sc/jfCpw15Tyg3C
Even before Shopify display this review, we have sent email to you and confirmed that our Board has verified everything you originally believed to be true - all initial features are indeed free, and the features marked as unlimited during the Early Bird period will remain unlimited, exactly as displayed on our official website and in-app pricing board. We also will always have a free plan even with or without having Pricing plan. What we do is sincerely from our hearts.
We sincerely regret that our verification process caused you any anxiety or frustration that led to your review.
We know waiting for confirmation can be unsettling, especially when it concerns your business planning. Now that we have confirmed everything aligns with what was promised, we would be grateful if you could consider reflecting this resolution in your review.
We've also sent a detailed follow-up email, and we would really appreciate the opportunity to have a conversation with you to ensure all your concerns are fully addressed. Your satisfaction is our top priority, and we're committed to maintaining your trust.
Best regards,
MooseDesk Product Team
The app is great and cost-effective, with excellent customer service that is kind, patient, and truly listens to users—I really appreciate that! I received immediate support, which was fantastic. After installing the app a few days ago, I'm still learning, but I love the clean, simple, and intuitive dashboard that makes navigation easy and straightforward.
Hi Paraenzi Team,
We appreciate your positive comments! Our entire team is overjoyed right now! As a result of your support, we will continue to work hard to improve our products and the experience for our loyal customers.
Please contact us via live chat or email if you require assistance. If you require assistance, we are always available!
We hope to be of assistance!
Mina from MooseDesk Team
the experience was great and the agent was so nice
BEST SERVICE EVER
bonjour , si vous me demandez quelle note je donnerais à votre application ; et bien je dirais: je vous donne un 20/20 . je vous trouve très réceptifs, et motivés pour réagir à nos difficultés concernant la pratique quotidienne de votre outil le ( widget chat Moosedesk) / enfin moi , je dirais aussi un mot pour vos conseillers qui sont en général bien accueillants et serviables et je retiendrais le soutiens de Mme Mina qui m' a très bien conseillée sur les options et les paramètres du widget , encore Merci ! . merci à eux aussi !jevous trouve très bien ! et je vous remercie grandement .cordialement
"We appreciate your kind words. I and the rest of the team are thrilled to be able to start supporting you straight away. As a consequence of your invaluable help, we will undoubtedly work even harder to enhance both our app and our support team.
If you need additional help, please contact us by live chat or email. We are always happy to be with you.
Regards,
Mina from MooseDesk Team