Moose: Live Chat WhatsApp, FAQ

Hi Bloomsbury Bakers,

Thank you for highlighting how much you enjoyed our customer service! Your feedback is invaluable, and we're delighted it met your expectations. We'll be sure to share your kind words with our team.

Thanks again for being part of our community,
Sam from MooseDesk

Dear Orgacia Store,

We deeply understand your frustration and truly value the time you've taken to share your concerns with us. Let me update this issue for you.

As discussed in our conversation yesterday, we have stated that our previous information about the Early Bird plan was outdated, and we wanted to ensure complete accuracy by obtaining confirmation from our Board of Directors. We have asked you to give us some time to get confirmation from them for accurate information.

Within 24 hours of our discussion, we worked diligently to get you an answer, as shown in this attached image: https://prnt.sc/jfCpw15Tyg3C

Even before Shopify display this review, we have sent email to you and confirmed that our Board has verified everything you originally believed to be true - all initial features are indeed free, and the features marked as unlimited during the Early Bird period will remain unlimited, exactly as displayed on our official website and in-app pricing board. We also will always have a free plan even with or without having Pricing plan. What we do is sincerely from our hearts.

We sincerely regret that our verification process caused you any anxiety or frustration that led to your review.

We know waiting for confirmation can be unsettling, especially when it concerns your business planning. Now that we have confirmed everything aligns with what was promised, we would be grateful if you could consider reflecting this resolution in your review.

We've also sent a detailed follow-up email, and we would really appreciate the opportunity to have a conversation with you to ensure all your concerns are fully addressed. Your satisfaction is our top priority, and we're committed to maintaining your trust.

Best regards,
MooseDesk Product Team

Hi Latia,

Thank you so much for your kind words. We sincerely appreciate you taking the time to share your positive experience with MooseDesk.

Our team is committed to delivering exceptional service and high-quality products, and your generous review affirms that we're succeeding in our mission.

Thank you once again. If there's anything we can do to improve your experience, please feel free to reach out!

Sincerely,
Riley from MooseDesk Team

Hi Curtarra,

I really appreciate you taking the time to share your thoughts with us!

Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.

Please do not hesitate to contact us if a problem arises. We are always available to assist you.

Mia from MooseDesk Team

Xin chào! :)

Thank you for your amazing review and for choosing us! Providing exceptional service is what we aim for, and we’re so glad we were able to deliver. Your feedback is greatly appreciated and will motivate us to continue improving. We hope to see you again soon!

Sincerely,
Anne from MooseDesk

We’re so happy to hear about your wonderful experience! Thank you for trusting us and for the glowing review. It’s always a pleasure to serve amazing customers like you. We look forward to welcoming you back soon!

Hi Housegent,

Thank you so much for your generous review. It helps confirm that we're on the right track and really motivates us to keep pushing forward.

We're always looking to enhance our offerings. If you have any suggestions or if there's anything we can do to make your experience even better, please don't hesitate to let us know.

Thank you again for your support.
Best regards,
Riley from MooseDesk Support Team

Hi Nirvana Team,

Though we cannot work together anymore, we are all so grateful for your kind review. We will work hard to become better and better. Hoping that we will meet your team again - using MooseDesk.

Cannot thank you enough for your time with us,
Anne from MooseDesk Team

Hi 7OH+ Team,

Thanks a ton to your sincere feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team.

May you need any further assistance, please feel free to drop us a message via live chat or email us. It's always our pleasure to accompany you.

All the best,
Anne from MooseDesk Team

Hi Inphic,

Thank you for this wonderful feedback! Short and sweet reviews like yours bring smiles to our team. We're honored to have earned your trust and look forward to your next visit.

We’re grateful to have you in our community,
Sam from MooseDesk