Moose: Live Chat, FAQ Helpdesk

Name: Moose: Live Chat, FAQ Helpdesk
Brand: MOOSE INNOVATIONS INC.
Rating: 5.0 (103 reviews)

Prezzi: Prezzo: gratis
Valutazione: 5,0 (103)
Sviluppatore: MOOSE INNOVATIONS INC.

Vedi il negozio demo

MooseDesk omnichannel support helpdesk live chat app

Omnichannel support: Live chat, Helpdesk, FAQ Order Tracking in widget, Facebook, Messenger, AI bot

Try Moose powerful customer support hub: Live chat, FAQ builder and help widget. Deliver real-time support via multiple channels: Live Chat, Ticket, Facebook, Messenger, and more. Empower your customers with our self-service help widget, including advanced order tracking - order status map & timeline and FAQs in widget. Provide instant answers with stunning FAQ & Contact Us templates. Set up everything in 5 minutes. Support customer easier, better, faster with MooseDesk!

Omnichannel: Live chat, Facebook, Messenger, Whatsapp button, Helpdesk, AI
FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ. 1-click set-up
Self-service: FAQ in widget, Order tracking with order status map & timeline
Order management: Create order in app, Tracking Order integration, delivery date
24/7 support availability: Round-the-clock service even in different time zones

Elementi chiave: Si usa dal pannello di controllo Shopify; Funziona con i temi più recenti

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

WhatsApp, Email, Live Chat, Tracking More

Categorie

Domande frequenti , Chat

Strumenti di modifica

Rich text editor, URL personalizzato

Opzioni di visualizzazione

Modelli personalizzati, Pagina del prodotto, Pagina delle domande frequenti, Feedback clienti

Messaggistica in tempo reale

Live Chat, Chat tramite email, Caricamenti di file, Notifiche push, Analisi degli agenti, Dati sui clienti

Risposte automatiche

Domande frequenti, Saluti, Invia trascrizione

Personalizzazione

Colore e font, Emoji e adesivi, Finestra di chat, Orario di lavoro, Messaggi di benvenuto, Pulsanti di chat, Aggiunta di tag, Assegnazione della chat, Avatar degli agenti

Recensioni (103)

Valutazione complessiva

Numero di recensioni per livello

Il 100% delle recensioni ha 5 stelle
103
Il 0% delle recensioni ha 4 stelle
Il 0% delle recensioni ha 3 stelle
Il 0% delle recensioni ha 2 stelle
Il 0% delle recensioni ha 1 stelle

Tutte le recensioni

5 agosto 2024

So I originally came to this app looking for a good shopify inbox alternative.
At the time they didnt have livechat, but now they do!!
So it is literally perfect, the interface is user friendly and makes managing tickets so much easier.
Perfect app and they are always improving!! They also have such a friendly support team

HTNetwork

Regno Unito

5 mesi di utilizzo dell’app

MOOSE INNOVATIONS INC. ha risposto 19 agosto 2024

Hi Wendy,

We're incredibly grateful for your wonderful 5-star review. It's customers like you who make our work truly rewarding. We're always striving to improve, so if you have any suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you again, and we look forward to your next visit!

Anne from MooseDesk Team

13 agosto 2024

Outstanding service and outstanding App and just keep getting better. It is so clean and clutter free, better than the expensive Support Ticket Apps I have used in the past. I am using this on 3 of my websites. Well done guys.

RustStop

Australia

3 mesi di utilizzo dell’app

MOOSE INNOVATIONS INC. ha risposto 1 settembre 2024

Hi Terry,

Thank you so much for your kind words. We sincerely appreciate you taking the time to share your positive experience with MooseDesk.

Our team is committed to delivering exceptional service and high-quality products, and your generous review affirms that we're succeeding in our mission.

Thank you once again. If there's anything we can do to improve your experience, please feel free to reach out!

Sincerely,
MooseDesk Team

29 luglio 2024

I had a couple of questions and Mia was able to answer them and provide assistance quickly. The app is everything I have been looking for to simplify customer chats, frequently asked questions, claims, etc. It is fast, customizable and the support is 100% invested in quickly getting you help when you need it. I have searched for the perfect app for the right price for about two years now and wish I had found Moose quicker.

Kentucky Country Home, LLC

Stati Uniti

Circa 2 mesi di utilizzo dell’app

MOOSE INNOVATIONS INC. ha risposto 1 agosto 2024

Hi Owen, it's Mia here

Thank you so much for your kind words and the time you took to share your experience with us. Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.

If you have any questions or concerns, feel free to drop us a message. We are always ready to help you!

Have a wonderful day, and take care!

Mia from MooseDesk

9 agosto 2024

The functionality is very rich and powerful! The technical support is also very quick, almost meeting all my needs. It would be perfect if the templates could be more diverse and allow uploading of custom fonts.

Curtarra

RAS di Hong Kong

Circa 2 mesi di utilizzo dell’app

MOOSE INNOVATIONS INC. ha risposto 1 settembre 2024

Hi Curtarra,

I really appreciate you taking the time to share your thoughts with us! 
Your satisfaction is our first priority. We constantly work to ensure that you have a positive experience with us.

Please do not hesitate to contact us if a problem arises. We are always available to assist you.

Mia from MooseDesk Team

10 settembre 2024

Simply, amazing! The consistency with your support and your unique ability and willingness to resolve all my inquiries is no less than impressive. I think you guys have set the bar for support! I feel good knowing you guys are there. Thanks to Anne and the rest of the team!

inkspire Tee

Stati Uniti

Circa un mese di utilizzo dell’app