Mortar by Accumula

We used Accumula/Mortar for years to connect our Lightspeed and Shopify systems. We appreciated their ease of use, dependability, and their responsive help desk team.

I am so glad that I am using Mortar which is the app that I use between my POS system and Shopify. They are awesome to deal with. Their customer service is EXCELLENT. And, if you do a chat with them, you can ask for LIVE SUPPORT and they are there making is so much easier that a BOT. And, if needed, the rep will ask to place a telephone call to you as it may be easier for them to talk vs chat in a message. All companies should offer this. As long as their customer service stays the same there will be no reason for me to look for another company. Again, MORTAR is AWESOME!

Mortar's customer service is terrific. I truly dislike using chat for technical problems but I have to say the reps read, comprehend and ask good questions compared to other companies where I feel like the rep never even read my question. They were able to help me solve the issue and kept the chat open for a few days to make sure the fix worked properly.