Terms and Conditions Pro+

Hi The Woolly Dragon,
We’re very sorry for the confusion and the inconvenience caused. Due to a brief but critical server routing issue, the app was temporarily unavailable — which may have looked like it disappeared. We completely understand your concern and frustration.

Please be assured: your store and data were not harmed, and our billing team will ensure you are not charged for any downtime.

We’re committed to serving Shopify merchants with care and urgency. Our technical infrastructure has been strengthened to handle such rare issues gracefully going forward.

If you'd give us another chance, we’d love to support your store personally and ensure a seamless experience.

With gratitude,
Sudipta ,Founder

Hi Fleur de Mahj,

We’re incredibly sorry for the disruption caused to your store’s pages. A temporary server-side issue caused a conflict with our app’s rendering scripts, leading to layout problems for a small group of merchants — including yours.

The issue has now been fully fixed, and we’ve taken strong preventive steps to avoid anything like this from recurring. We truly value every Shopify merchant who puts their trust in us, and we’re here to help if you'd like our team to assist in restoring things.

Even if you’ve uninstalled, you’re always welcome back — and we’d love to offer hands-on help and a complimentary month for the trouble caused.

Thank you for your time with us — it truly means a lot.

Warm regards,
Sudipta , Founder !