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They just exit scammed. All data lost and my shop wasnt working until i found out that they just deleted the app.
Hi MoltenCores,
We're deeply sorry for the experience you faced — especially after being with us for over 2 years. We understand your frustration and fully respect your feedback.
To clarify with full transparency: we did not shut down or delete the app. A rare and unfortunate server incident made the app appear non-functional, and we failed to communicate quickly during that window. That was our mistake — and we’ve learned from it.
Your data is secure and recoverable in most cases, and we’d love to help restore everything for you if you're open to reconnecting. We've now upgraded our server reliability and response system to prevent this in the future.
Thank you for your patience and past trust. We're here for you, anytime.
Kindly,
Sudipta ,Founder .
App disappeared without notice, app fee was still scheduled to be charged.
Hi The Woolly Dragon,
We’re very sorry for the confusion and the inconvenience caused. Due to a brief but critical server routing issue, the app was temporarily unavailable — which may have looked like it disappeared. We completely understand your concern and frustration.
Please be assured: your store and data were not harmed, and our billing team will ensure you are not charged for any downtime.
We’re committed to serving Shopify merchants with care and urgency. Our technical infrastructure has been strengthened to handle such rare issues gracefully going forward.
If you'd give us another chance, we’d love to support your store personally and ensure a seamless experience.
With gratitude,
Sudipta ,Founder
All pages are now broken and the only solution is uninstalling the app.
Hi Fleur de Mahj,
We’re incredibly sorry for the disruption caused to your store’s pages. A temporary server-side issue caused a conflict with our app’s rendering scripts, leading to layout problems for a small group of merchants — including yours.
The issue has now been fully fixed, and we’ve taken strong preventive steps to avoid anything like this from recurring. We truly value every Shopify merchant who puts their trust in us, and we’re here to help if you'd like our team to assist in restoring things.
Even if you’ve uninstalled, you’re always welcome back — and we’d love to offer hands-on help and a complimentary month for the trouble caused.
Thank you for your time with us — it truly means a lot.
Warm regards,
Sudipta , Founder !