Terms and Conditions Pro+

Hi Beyond the Box PH,
First of all, we sincerely apologize for the inconvenience this has caused — especially after your long-standing trust in us over the past 2 years. 🙏

Due to an unexpected domain and server sync issue, a script conflict caused the homepage layout to break on a few stores, including yours. We understand how serious this was, and we're truly sorry for the confusion and delay in resolving it.

The issue has now been fully resolved. We’ve added stronger real-time monitoring and automatic script management tools to ensure this never happens again.

If your store is still facing issues, please allow us the chance to personally assist you. Your satisfaction means everything to us, and we’re here to support you every step of the way.

Warm regards,
Sudipta , Founder.

Hi MoltenCores,
We're deeply sorry for the experience you faced — especially after being with us for over 2 years. We understand your frustration and fully respect your feedback.

To clarify with full transparency: we did not shut down or delete the app. A rare and unfortunate server incident made the app appear non-functional, and we failed to communicate quickly during that window. That was our mistake — and we’ve learned from it.

Your data is secure and recoverable in most cases, and we’d love to help restore everything for you if you're open to reconnecting. We've now upgraded our server reliability and response system to prevent this in the future.

Thank you for your patience and past trust. We're here for you, anytime.

Kindly,
Sudipta ,Founder .

Hi The Woolly Dragon,
We’re very sorry for the confusion and the inconvenience caused. Due to a brief but critical server routing issue, the app was temporarily unavailable — which may have looked like it disappeared. We completely understand your concern and frustration.

Please be assured: your store and data were not harmed, and our billing team will ensure you are not charged for any downtime.

We’re committed to serving Shopify merchants with care and urgency. Our technical infrastructure has been strengthened to handle such rare issues gracefully going forward.

If you'd give us another chance, we’d love to support your store personally and ensure a seamless experience.

With gratitude,
Sudipta ,Founder

Hi Fleur de Mahj,

We’re incredibly sorry for the disruption caused to your store’s pages. A temporary server-side issue caused a conflict with our app’s rendering scripts, leading to layout problems for a small group of merchants — including yours.

The issue has now been fully fixed, and we’ve taken strong preventive steps to avoid anything like this from recurring. We truly value every Shopify merchant who puts their trust in us, and we’re here to help if you'd like our team to assist in restoring things.

Even if you’ve uninstalled, you’re always welcome back — and we’d love to offer hands-on help and a complimentary month for the trouble caused.

Thank you for your time with us — it truly means a lot.

Warm regards,
Sudipta , Founder !