Kokonaisarvio
4,9
Lukumäärä luokitustasoa kohden
  • 91 % arvioista on 5 tähteä
  • 4 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 2 % arvioista on 1 tähteä
3. joulukuu 2021

This is a great app, was really helpful for my shipping needs. The customer support is incredible and very responsive as well

CANVII
Yhdysvallat
3 päivää sovelluksen käyttöä
PluginHive vastasi 27. tammikuu 2022

We are happy to know that our support was helpful in setting up the desired rates at checkout and the app is meeting your shipping requirements.

17. lokakuu 2020

The app seemed so promising. Unfortunately it has generated problematic labels.
All my export shipment through DHL Express from India were sent back from Mumbai without leaving the country due to whatever wrong labels and info they used to generate these labels.
It has lead to massive loss of customer trust that we had accumulated over a long period which is the most hard thing to regain.
It has also lead to massive financial loss.
A look at their API call to generate the label shows that they are using completely wrong HS Codes , Quantity and Price.
They are only using 1 item instead of multiple and using wrong rates and quantities for that.
It is a big NOOO.

Khaucha Dabba
Intia
2 kuukautta sovelluksen käyttöä
PluginHive vastasi 3. marraskuu 2020

Hello Ameya,

We are sad to hear about the trouble you are facing at this point.

As explained over call, the current situation is due to the instability of the DHL India system. They have not intimated about changes in the API.

We recommend you do not create any more shipments until we get a confirmation from the DHL India team.

Regarding losses incurred, Request you to respond to the DHL commercial team if you would like to claim the Invoice value or the freight charges as compensation?

Also, the FedEx International shipments are processed successfully and in the transit status now, Due to the COVID situation, there is a long delay in International shipments.

PluginHive team promises to stand behind you until the issues are resolved and the entire DHL India shipping process is streamlined.

Let me know if you need any help.

23. maaliskuu 2021

We started using this app when we built a new website and found it integrated very well with our shop and Canada Post. It took a bit to get all the details figured out but the support staff is outstanding and patient where we had everything figured out and running smoothly quite quickly. Would definitely recommend this app!!

Crawford Creek Designs
Kanada
2 kuukautta sovelluksen käyttöä
PluginHive vastasi 30. maaliskuu 2021

Thank you so much for recommending the app and appreciating our team. It means a lot to us.

Muokattu 17. marraskuu 2021

The app can be a little confusing but the customer service is amazing! They call you back within a few hours (or less) and walk you through any and all questions you have - they even work on their end to get you set up!

Tabeeze
Yhdysvallat
2 päivää sovelluksen käyttöä
PluginHive vastasi 13. joulukuu 2021

Thank you so much for sharing your experience with us. We are glad that our team was able to setup the App for you. Please feel free to reach out to us if you have any queries.

6. joulukuu 2022

So far I think it's going to be great. Support is wonderful - Shashi Kumar was very helpful! He helped me get the app set up and walked me through answers to my questions.

Sweet Pearl's Ice Cream
Yhdysvallat
2 päivää sovelluksen käyttöä
15. maaliskuu 2023

Shashi has been a great help. We needed dimensional shipping for our website and he was able to walk me through it step but step. Thank you so much for your time and patience!

EP-Tuning
Yhdysvallat
2 päivää sovelluksen käyttöä
PluginHive vastasi 15. maaliskuu 2023

Thank you for your positive review.

We are delighted that we were able to assist you in configuring your website's dimensional shipping needs and ensuring the accuracy of the UPS carrier and shipping rules

We'll make sure to pass on your kind words to Shashi, and we're looking forward to continuing our relationship with you. Please don't hesitate to reach out if you need any further assistance.

Best Regards,
PH Multi Carrier Shipping Label Team.

3. toukokuu 2023

Sibi was a great help in a walk through today. Very knowledgeable on the topic. Very useful in helping us navigate the app.

O'Doughs
Kanada
2 päivää sovelluksen käyttöä
7. huhtikuu 2022

Wir verwenden die App, um unsere Versandlabel für UPS auszudrucken. Das funktioniert einigermaßen gut und zuverlässig. Das einzige Manko ist: Wenn man ein Problem hat und den Support anschreibt, bekommt man zwar relativ zügig eine Antwort, aber selten kann dieser einem weiterhelfen. Das ist sehr schade, vor allem, weil die App kostenpflichtig ist. Wären diese Probleme nicht, z.B.: Es werden Bestellungen übernommen, deren Produkte als "Kein Versand" markiert sind und ein paar andere Kinderkrankheiten würde diese App mehr als 3 Sterne verdienen

Weinberg Shop
Saksa
Noin 2 kuukautta sovelluksen käyttöä
27. maaliskuu 2023

As an Australian with difficult shipping needs, this app is the best in class. It actually has Australian carrier options, and has very helpful helpfiles if you need to learn how to set up the app.
The features are almost perfect. There are a lot of options that are not explained, but support are very quick to respond and explain everything.

We have rate calculations happening at checkout using both weights and dimensions, we are linked up with a good range of Australian carriers, and we're able to account for steep surcharges that some couriers add when shipping large and heavy items, so we're not losing money on those orders. It's answered our prayers on the shipping front for Shopify.

Mustang Motorsport
Australia
Noin 2 kuukautta sovelluksen käyttöä
PluginHive vastasi 28. maaliskuu 2023

Thank you for providing feedback on the PH Multi-Carrier Shipping app. We're glad that our app has been able to help you ship with your preferred carriers: TNT, Australia Post, and Sendle.

If you have any further questions or concerns, please don't hesitate to reach out. We value your business and are always here to help you with your shipping needs.

Regards,
PH Multi Carrier Shipping Label App Team

11. maaliskuu 2022

Customer service is sublime! They walked me through the entire process of setting up and automate my shipping! Very friendly and took a genuine interest in my business!

Art by Joel Hultdin
Ruotsi
2 päivää sovelluksen käyttöä
PluginHive vastasi 13. huhtikuu 2022

Thank you for the appreciation. Our passion to understand and work closely with our customers is what drives our work. We are glad that our services have benefitted you.