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I loved the ability to customize my box sizes and weights for all our products - this allowed my customers to get custom shipping rates based on their order volume at checkout. Without that feature, we couldn’t use e-commerce. Also really appreciated the customer service. A representative helped me when I signed up for a trial and walked me through my entire set up. And when I’ve had a problem, the service team dives in quickly to help me solve it.
Added note: since using this app for quite a while, I stand by my 5 stars. Excellent service every time.
We are so glad that you are happy with our app and the support. Thank you so much for sharing your experience and appreciating our support team!
Helpful customer service, similar to shopify customer service. The app integrates with your shipping carrier account, and negotiated rates are also displayed. This app is essential for those who want to use real time calculated shipping rates on shopify. Contact shopify and enable carrier calculated shipping for free if you pay annually, or 20$/month. Then download Multi Carrier shipping app in shopify and configure the app.
Thank you for the review. We are happy to know that our app is satisfying your shipping needs and we are always there to help you with the app.
The team at PluginHive including Addina & Sibi were a great help when it comes to support and advice when setting up the application.
Excellent customer service at all hours of the day, and extensive options to customize our shipping preferences. Really enjoying this app so far!
Thank you for sharing your experience with our Shipping App! We are glad to know that our app has helped you optimize your shipping strategy and meet your business goals. Please do not hesitate to contact us if you have any questions or concerns.
Thank you for choosing our app, and we look forward to serving you in the future!
Regards,
PH Multi Carrier Shipping Label App Team
Pretty new to this app - haven't actually completed an order with it yet but the IT analysts help me sort out some problems I was having with the set up. They were very patient. Hopefully it's smooth sailing from here on out!
Service is incredible. Needed help, so put in a query on the help popup and had someone call right away and help me with shared screen. App looks to have everything I was missing, and remove all the annoyances I had with Shippo
So far, so good! I had a little trouble trying to get it up and running all by myself. I sent a message to support and was able to connect with Sibi, who was extremely helpful with the setup. I have only been using this app for a short time, in preparation for launching our online store, but I feel very positive about the prompt and thorough technical support I have received. I will try to update my review after I've been using the app for a few months.
The app that saved my store. This is the only app that connects with my DHL account. The support is very professional and quick.
Excellent app and fast support. all you need for order fullfillment & label generation. Had an issue recently and it was attended to and fixed within the hour.
Thank you so much for the review and your appreciation for our support team! This really made our day!
Showing customer facing dimensionally derived shipping rates has been a major headache since we opened. We also have the issue of sending items of high value needing an "insurance" add on rule, not all items, but 30% of our shipments. We have been eating high shipping rates through using Shopify's weight only paradigm. Prathyusha was exceptionally patient, consistently available and pragmatic in understanding what we needed to do to get our problems resolved. The app is great and more than pays for itself. Great customer service.
We’re so glad the app has been useful and paying off itself. Also happy to know that the support team understood and helped set up the app for your complex requirements. Wish you good luck.