Recensioni (520)

Valutazione complessiva
4,9
Numero di recensioni per livello
  • Il 92% delle recensioni ha 5 stelle
  • Il 4% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 2% delle recensioni ha 1 stelle
14 settembre 2023

Sibi was very helpful on my onboarding call. Very helpful with my questions on changing package sizes and weights.

Corny Keg
Stati Uniti
Circa 4 ore di utilizzo dell’app
24 aprile 2024

Great.

Perry's Provincetown
Stati Uniti
1 novembre 2023

Representative was extremely helpful guiding me through the app. I had no clue what I was doing, and now I feel confident to use the service. Thank you!

Carosello Pasta
Stati Uniti
Circa 2 ore di utilizzo dell’app
Data modifica: 30 settembre 2022

Updated: Revised to 3* (happy to revise to a higher rating once the issue with local post integration gets resolved) A+ for effort, Keerthi has been very helpful in getting things sorted. FedEx now works properly but we've hit a wall with the local post office integration. The issue is not all entirely with PluginHive, as the local post should making sure the correct information is being used. Basically if your local post has suspended and resumed different services over time due to COVID, there's a chance the app will pull up services that are still suspended for the destination country. You can get around it temporarily with automated rules, but as I've mentioned to the team that's not a reliable way as available mail services could change at any time. Still a work in progress. --------------------
9/29: I liked the idea of what this app was meant to accomplish. I was previously using "Ship Rate and Track", also by PluginHive which worked really well for FedEx. I switched to "PH MultiCarrier Shipping Label" as I wanted to set up a connection with my local post office. It's now been over 5 hours since I installed this app and we (myself and support), have yet to configure a working connection with the local post and the FedEx rates now no longer work. The UI is not that friendly and despite the emails claiming support will call to assist in sorting this out, they've just literally gone quiet. Great if you're able to make it work, but now I've gone from having a shipping service that was working, to none. Needless to say, not very happy with the lack of communication!

Rapp Collect
RAS di Hong Kong
2 giorni di utilizzo dell’app
4 maggio 2022

シンプルでわかりやすく使いやすいと感じます。英語なので不安もありましたが、サポートも丁寧にしていただきましたので、安心して使うことができそうです。基本機能はすぐ理解できました。これからもっと勉強して使いこなしたいと思います。

Joy Jewel
Giappone
Circa un'ora di utilizzo dell’app
PluginHive ha risposto 28 giugno 2022

We are so glad you are happy with the app and its features. Also great to know that the app is easy to understand. Thanks a lot for your kind words! We are excited to see your feedback!

21 giugno 2023

Very Useful app, and they have an excellent customer support
recommended to anyone have international orders

SAVANNA
Kuwait
Circa un'ora di utilizzo dell’app
19 febbraio 2021

I am sure this app is great if it works, but support were unable to get it working for me and didn't seem to interested in working with me to resolve the issue.

Great Northern Larder
Irlanda
Circa 18 ore di utilizzo dell’app
PluginHive ha risposto 3 marzo 2021

Dear Ruari Browne,

We apologies for the inconvenience caused.

The problem was with the extra "0000”s in the account number configuration. After removing the additional zeroes, we were able to generate a label successfully.

We would like to help you complete the shipping configuration over a call. We tried reaching you for the same.

You can contact us on this number : +1 831 267 6349

10 dicembre 2021

The customer service team was very helpful to walk me through the process. Highly recommend. This was mainly to use the SurePost via UPS account and the Multi Carrier shipping label app will work perfectly for me.

CODEOFBELL
Stati Uniti
33 minuti di utilizzo dell’app
PluginHive ha risposto 3 febbraio 2022

Thank you so much for taking time and leaving us an amazing review. We are happy to know our app has helped you to display UPS SurePost rates and is matching your shipping requirements. This means a lot to us.

7 settembre 2023

Works great so far! Unfortunately had incorrect credentials for parcelforce, but once we received the correct ones, Tauseef from PH MultiCarrier wasted no time to jump on a Zoom call and set the whole thing up for us, works seamlessly now! I've been looking to get away from copy and pasting address details from Shopify Order Page into Parcelforce for at least the past year! Finally I have an app that actually works! Thanks for all your help guys!

One Pound Juice
Regno Unito
2 minuti di utilizzo dell’app
12 agosto 2020

Just beware: when you install this app, it immediately takes over your store and offers the most insane rates to your customers. There should be a way to select your preferred rates before it goes live. In just 20 minutes, we had over 25 orders who paid the postcard rate for shipping. So ridiculous. Needless to say, we deleted this app immediately. Might be a great app...just be forewarned.

Pony-O Hair Accessories
Stati Uniti
31 minuti di utilizzo dell’app
PluginHive ha risposto 23 ottobre 2020

Dear Nicole,

We apologize for the inconvenience caused. By default, the app will show all the applicable shipping services at checkout for the configured carrier.  Since the product was having a minimal weight it was eligible for the letter mail option as well.

Now, we have enhanced the app to enable only the popular shipping services used by the merchants by default.

Ideally, you need to configure the preferred services in the app. We tried reaching out to you to help you with the configuration.

Please let us know if there is anything else we can help you with.