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Terrible, I have had so many issues with the shipping profile saying that it is the incorrect address, they have to go in a fix it every time, no notification about to fault to email so I have had my shipping down for hours and 100s of abandoned carts because the shipping profiles won't work consistently, I am moving to another app. I have lost money because of this app.
Thank you for your review! We’re glad to assist you in automating domestic shipping with your TNT Australia account and setting up the Dangerous Goods option for your store, specialising in Battery and other Automobile Products based in Australia.
If you have any questions, feel free to reach out!
PH was very helpful with an initial setup on Zoom, then has not allowed us to book another consultation while we still have many questions.
It is very difficult to get their customer service to reply to an email, 2-3 days delay on answers with a different person each time. Then they do not allow a second phone consultation.
Hi,
Thanks for sharing your experience. It’s great to know you were able to get started smoothly, with your FedEx setup and getting domestic and international shipping in place for your store. Though we understand things may not have felt as seamless afterwards.
There might have been a slight gap in communication along the way, as our team did try reaching out multiple times via email and calls, but couldn’t quite connect. That said, we understand how delays or changing points of contact can feel from your end.
We’d be more than happy to reconnect and get things back on track. If you’re open to it, we can arrange a session with a dedicated representative to go through your pending questions and provide more consistent support.
Feel free to reach out anytime. We’re here to help.
When the app works well it's simple and easy to use. However, it constantly has issues with displaying rates at checkout. It will randomly stop working and support takes forever to address the issue. This results in a ton of lost revenue for the period it isn't displayed. *UPDATED REVIEW*
I'm changing this review to 1 star as they still have not fixed the same issues that plague this application. I've been contacted by a member of the team and was told the issues I'm experiencing have been fixed. Yet, here we are, months later experiencing the same issues.
The best support ever! Anees was thoroughly enjoyable and knowledgeable. She made our setup easy and really fun! I've revised my review because since the initial setup I have experienced nothing but problems with the integration with Canada Post and inconsistent app functions. The box packaging was not accurate. The box size chosen by the app would have me trying to pack 4 items that measured 11"x3.5"x3.5" each into a box 18"x6"x6". One set of labels would generate packing slips and the next one wouldn't... also, Canada Post would not accept over half of the labels generated from the app. This past month was our busy time of year and these issues created 3 times the amount of work for me with regards to packaging and shipping.
Thank you so much for sharing your experience. We’re glad our support team could help you set up the app. Wish you a seamless shipping experience.
Terrible app, borderline useless.
Me gustaría contactar al equipo para solicitar devolución de dinero, no he usado la app y llevo algunos meses que se sigue cobrando en mi cuenta de shopify. Necesito corregirlo a la brevedad. Saludos.
Gracias por sus comentarios.
Le informamos que Shopify continúa cobrando las suscripciones de las aplicaciones siempre que estas permanezcan instaladas en la tienda.
Dicho esto, comprendemos su inquietud y nos complace que nuestro equipo haya podido trabajar directamente con usted para revisar y resolver el asunto.
Si necesita más ayuda en el futuro, no dude en ponerse en contacto con nosotros, estaremos encantados de ayudarle.
I was disappointed with this shipping app on multiple levels. For one, it's not a pleasing dashboard to work within, and could be made to look more modern, but that I could deal with if it worked well as an app.
The frustrating part was not being able to void a UPS label when you've made a mistake. I was not getting a clear instruction from the customer service team on how to go about voiding an label I've paid for and had to figure it out with multiple google searches.
The customer service does respond quickly which I appreciate but not being able to void labels within the app was annoying. Also adjusting the customs details of a product shipping internationally was not evident and I still don't even know if you can do it on the app. If they fix the customer experience on the app, maybe it would be a worthwhile option in the meantime while Canada Post is on strike.
I went with shipstation and the platform has been working well.
Hello Shane,
Thank you for your feedback.
The app supports the "Cancel Shipment" (Void Label) option for unfulfilled orders but not for fulfilled ones. However, we’re introducing a feature in our next app release that will allow you to cancel and recreate UPS labels for fulfilled orders.
We appreciate your acknowledgment of our support team’s responsiveness. Should you have further feedback or decide to revisit our app, we would be happy to assist.
Regards,
PluginHive
Impossible to set-up - waste of time - ZERO SUPPORT. save your time/money. Only instructions are youtube video which is useless.
Dear Jon,
We regret to inform you that online buyers will not be able to use their own UPS Account number for our services. Currently, we are not aware of any Shopify Shipping app that provides this functionality.
We strongly advise against implementing such a process because the Shopify Checkout is not customizable for every Shopify plan, making it challenging for customers to provide UPS Account details. Moreover, customers can enter incorrect information, resulting in cart abandonment.
Our recommendation is to utilize the merchant's UPS account, which you have already set up. This way, UPS rates based on the merchant's account can be displayed at checkout. While these rates may not precisely match the customer's UPS account rates, they can serve as approximate rates during checkout.
Alternatively, you can offer Free Shipping at checkout as another approach.
In both cases, customers would need to prepare the shipment labels using their own UPS Account and send them to the merchants for processing the shipments.
We attempted to reach out to you yesterday using the provided contact number, but unfortunately, it was not connected.
We suggest scheduling a Zoom call at your convenience to discuss possible alternative solutions.
Please feel free to reach out if you have any questions. We are here to assist you.
