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We have used this app for a while. It is great when using Aus Post flat rate satchels. The team are quick to respond to any queries I have, and haven helped adjust rulings etc when needed. The limitation is we were unable to integrate DHL ecommerce account at this time.
Thank you for your feedback!
We’re glad to assist you in automating domestic and international shipping for your Aus Post MyPost Business account for your store, specialising in wireless horse and livestock surveillance cameras in Australia.
We would like to inform you that we do not currently have an integration with DHL eCommerce. However, we will notify you as soon as it becomes available.
If you have any questions, feel free to reach out!
The app is pretty tricky to set up as there's not much info to guide with the set-up but the support i received from a support person called Touseef helped me clear it up and now the app is working well and has live rates and allowed me to create customised freight charge auromations.
Thank you for your feedback! We’re glad our team member could assist you in automating domestic shipping with your TNT Australia account and setting up Shipping Rates for your store, specialising in Coffee products and other beverages in Australia.
If you have any questions, feel free to reach out!
Was with Shipstation for 2 years and just could not swallow how expensive it came up to with the exchange rate. So went on the hunt for a cheaper alternative and so far, I could not be more happy with the switch. It was a bit hard to get used to. Probably because I was used to working with another application but I stuck with it and once I got the hang of it, it's actually WAYYYYYYY better. I love how all the statuses show up in my admins page. So much easier to track my orders. I still have things to learn but the customer service is also A1.
Thank you for your review! We’re glad to have helped you integrate Purolator for your dog clothing business, making tracking orders across Canada and the USA easier.
If you have any questions, feel free to reach out!
I wish the app was more user friendly. But the help from support staff is really great!
great!
Exceptional assistance with prompt and thorough responses to all inquiries. Timely and highly informative, they diligently explore all issues to discover effective solutions.
I use this app daily and so far it's been mostly good. I do get prompt service from the app people when requested. They really helped me out this past time and went all the way for me to figure out how to get labels to print with our new printing system. I find that the app needs some improvements still as it seems to pull the billing address rather than the shipping address from our customers profiles.
So far so good. The support team has been very helpful. The only complaint is in regards to the UI/UX. It would be nice if there was a "back" function to toggle between screens. As it is now, one must go back to the menu and navigate to where one would like to go, even if it's to the previous screen.
We liked the app at first, but then it started acting buggy. Their support attempted to help, but they couldn't sort it out quickly enough to solve the problem. Our customers were being charged the wrong shipping rate. Not good! So we had to dump the app and move on. The app was rendering a "flat rate $10 fee" without showing the correctly setup UPS or USPS rates. We have NEVER set up a $10 flat rate fee / so I have no idea where this app was getting that from. However, their support team did get back to us, and they genuinely wanted to make things right - so I will leave this a 4-star rating. Yet, at the end of the day we did go with a different shipping rate tool for our store.
we use this app to ship with Fedex. the service that we got was amazing! the guys helped us with the credential process, they were in touch with Fedex and then helped us with the first labels.