Arvostelut (836)

Kokonaisarvio
4,6
Lukumäärä luokitustasoa kohden
  • 87 % arvioista on 5 tähteä
  • 3 % arvioista on 4 tähteä
  • 1 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 7 % arvioista on 1 tähteä
5. kesäkuu 2018

Prathiba was very helpful in answering all my questions and providing support.

Mr Bow Tie
Kanada
8 päivää sovelluksen käyttöä
16. elokuu 2020

I understand the need of a company to upsell but I felt my intelligence offended.

The support supposed to be quick and painless instead, after weeks of waiting from my first email, it was all a back and forth of emails in which yet didn't fix all issues that I've uncounted with this app.

When I've received the last email with the sentence "to be more specific it can be hidden using CSS", this is practically the end of this thread of emails. As a Next Issue Resolution your support has more to learn because I should come back writing and ask what the code is to add to the CSS. If I would, probably I'll receive an email advising again the service for the customization of the CSS and the placement picker - which I'm not looking to buy and another 1-2 days to might resolve my issues.

Too much effort for simple things. However the agents, dealt with the issues politely and with manners.

MiCiShiBi
Yhdistynyt kuningaskunta
8 kuukautta sovelluksen käyttöä
24. heinäkuu 2018

The phone support and the extra miles to help me install this app was crazy, I even started likeing the guy on the phone. I just want to give a huge thank you to the customer service here!

Famme Sportswear
Norja
8 päivää sovelluksen käyttöä
6. lokakuu 2018

Awesome customer support! Super fast customer response time. The app is super easy to use and does exactly what we need it to do! Totally recommend!

Lewis Winch
Kanada
8 päivää sovelluksen käyttöä
9. joulukuu 2018

I have literally lost around £500 sales as my clients could see the total check out at a certain amount in dollar ( exemple 150$ ) but get charged £150;
The app dont change the currency amount but only the sign which mislead our clients

Mateeno
Yhdistynyt kuningaskunta
6 kuukautta sovelluksen käyttöä
24. lokakuu 2019

This app would have been fantastic if it didn't slow my website down to a crawl. I had clients tell me they wanted to buy but got so frustrated waiting for in excess of 40 seconds for a page to load. I tried everything to speed up the site and keep the app but only after uninstalling and removing everything did my site bounce back.
You guys really need to fix the speed issue!!!

I Heart Moissanites
Australia
6 kuukautta sovelluksen käyttöä
BOLD vastasi 25. lokakuu 2019

Hello there, thank you for taking the time to leave us a review and feedback. I just wanted to let you know that our app certainly shouldn't be slowing down your site's speed, and we'd love to look into this further for you.

One of our specialists, Rebecca, has reached out to you and has offered to do some testing with the app on your store, while not on the live theme (so it does not disrupt your business). Please let us know if you'd be interested in giving the app another shot, and allow us to look into what might be causing the slow site speed.

We look forward to hearing from you! We'd love for you to see the full potential of Bold Multi-Currency.

12. tammikuu 2021

The app used to work well for us but we started having issues with product variants that have different prices. After reaching out to their customer service in early December (our contact is Nikhil), they fixed the issue but created an even bigger one because some clients are now shown the base price multiplied TWICE by the exchange rate, resulting in exorbitant prices and a lot of bounces. It's hard to quantify exactly how many clients we lost because of that but we received many messages from confused shoppers. Nikhil keeps telling me that it's a problem of the shoppers' cache but unfortunately we can't ask each customer to clear their cache before visiting our website. Furthermore, the problem also keeps happening after our team cleares their cache and visits out website. I will update if the review if they manage to fix the issue. If not, we will have to look for a different app.

Baula
Costa Rica
7 kuukautta sovelluksen käyttöä
23. huhtikuu 2018

Great Currency converter, support are fantastic.

Onlinehomebargains
Yhdistynyt kuningaskunta
6 kuukautta sovelluksen käyttöä
13. tammikuu 2020

Awesome customer service from Harpreet very responsive and helped me with a few questions. Love the App!

kidzrunwild
Australia
7 päivää sovelluksen käyttöä
BOLD vastasi 14. tammikuu 2020

Hi there - we appreciate the review, thank you! We're so glad to hear that Harpreet was able to help you out with your questions about Multi-Currency. Please don't hesitate to reach out if you need any other assistance!

16. tammikuu 2018

How do i move the dropdown icon to the centre of the page at the top and get it to be bigger? why is the currency reverting back to my default currency on the next page? easy to install so far, cant tell if ive messed anything up lol

Dinkk
Yhdistynyt kuningaskunta
6 kuukautta sovelluksen käyttöä