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Awesome app, keeps all our stock perfectly in sync across a number of stores. And outstanding support. We had an issue and got a support call pretty much straight away which fixed everything :-)
Does what we need it to do. Syncs stock inventory between a few different connected stores. Support has also been really quick and helpful when required.
Use this on my store to push stock updates etc to my child stores. Saves a lot of manual work. Would recommend.
We have used the app couple of months and after small configuring it seems to work well with four different shops.
We're still in test mode with this app, but it's performing really well and seems like an excellent and useful app for multi-store owners with the same stock that needs inventory synch.
Great app, easy to use. The customer support team was super quick to work with us and help resolve the issue and followed back up a week later to make sure it was still resolved without any new occurrences. Good app and great support team.
App goes down erratically and causes issues with our inventory sync. If you are high SKU and high traffic store then even a 30 mins of app downtime can cause a havoc with inventory. Our store sync was down for more than 6 hours. In this day and age an essential service being down for 6 hours is a joke. Developer team is in Australia with no contact number listed or support allocated for customers in European time zones. No references for the company egnition or developers working at egnition found on LinkedIn, twitter or github. Makes us wonder if our store is in safe hands. Irresponsible? OR secretive? Stay away from the app if you are heavily reliant on store sync in (near) real time.
Thank you for your review and email communications on this subject.
We are sorry the app experienced the problem & slowed down significantly. As we assured you no data was lost during this period of time and the app caught up on all the changes by the end of this process.
As for the support, I can assure you that the team is spread across the globe (including few team members in CEE) and work using the follow-the-sun approach which is the only way to ensure the current support guarantee.
We indeed do not provide the phone support at this stage since it would require an increase in the fees and merchants have been praising us for the ability to keep the fees at the current level, so, we made a decision to keep it this way.
Very good app to connect two stores. Been using it for years with no big problem. However, when I connected additional stores I have found it may not be a good solution for our business anymore. I wish the settings on what can be synced and not be synced be by store instead of same settings apply to all connected stores. I would also love to have the option to exclude at least by collection and decide which stores it affects. If your looking for a good solution on a 1-1 store, this is a good one.
We use the app to keep stock up to date from a 'parent' store. Keeps everything in sync and stops us having to do a lot of manual work.
The app is great and does exactly what we need. Customer support ontop in one word: INSANE! Thanks for your service! App and Service is highly recommended.