Multi‑Store Sync Power , 141 avaliações
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This is by far the best app support I've received from a Shopify App developer. The app works perfectly for my store and while it was a little confusing to set up on my own, their support team suggested a quick Google Meet call and they solved all of my issues immediately. If I could give them 6 stars I would!
Can only recommend this app to any store owner who is considering taking it to the next level. Adding additional stores and making sure inventory levels are synced as well as products in general. Whether the product title, description and even Metafields.
Adding new products get synced as well to our new store, without any additional work.
Support is next level and very professional. We have received swift, adequate and outstanding help. Given there were a few issues, which were caused from our side, the Egnition team have been very quick in sorting out the few kinks.
If you're looking for value for money, this app is the way to go. It has reduced the work significantly and increased our efficiency by tenfold. Being able to not worry about inventory enables us to focus on marketing and other departments.
With these standards, going forward to the future, I am excited for the collaboration between Egnition and us.
Once again, thank you.
Excellente service
Best app ever , very functional, but the best is the 24/7 support by Safouh Addas made this app very easy for us and a stress-free process, always available and extremely efficient, i recommend this app mostly because of the technical support provided. Thank you so much Safouh, excellent job !
Fantastic service - wonderfully powerful app that meets our needs perfectly. Their support team talked me through an issue we had with our settings within the app and taught me patiently how to overcome the issue (which was a problem we had created, not with the app itself).
Would 100% recommend this to others based on it's performance and usability.
We used this app for around two years, it was always a bit glitchy and a bit slow but it generally worked. 2 weeks ago our products stopped syncing to our destination store (even though the dialogue box showed that the sync was successful). I contacted support and was met with an incredibly condescending response that we must have changed the settings (we didn't). 6 frustrating emails later, the development team conceded that they had indeed updated the software (without any notification), and the app would no longer work for us. Average product, terrible service, we've moved on.
Hi Team at Use-Ta!
Firstly, we would like to extend our sincere apologies for the inconvenience and frustration you've experienced. Thank you for taking the time to bring this to our attention; your feedback is invaluable in helping us improve.
After a thorough internal review, we recognize that we fell short in multiple areas. You were absolutely right about the inadequacies in both our communication style and the accuracy of the information provided. We understand that the recent software update blocked the manual update functionality that you were accustomed to, and for that, we are genuinely sorry.
To make amends, we are already working on an update to restore the manual sync function you relied upon. This adjustment will be rolled out in our next update. Moreover, we have conducted a comprehensive review with our support and development teams and held a 'lessons-learned' session to prevent future communication lapses.
We regret that our shortcomings have led you to move on from using our application, and we appreciate the time you spent with us. Your feedback will serve as a critical learning point for us to better our product and customer service moving forward.
Again, thank you for your honest review, and we deeply regret the inconvenience you’ve faced.
Safouh is super helpful! We will be using this app across all my 4 stores because of him! Thank you for your help!!!!
a good app, we had a few glitches on set up but the support is so good they fixed them quickly. which i think is the best you can hope for it a shopify app.
The app is very complete and helped us syncing our products in two of our stores. The support team is amazing, they answer really fast and helped us out in all the process.
This app has allowed us to quickly synchronize all the stock in our stores and optimize time in stock management. I especially highlight the help received by the support team, much appreciated!