Multi Vendor Marketplace

Works very poorly, although the costumer service is great and very helpful, most of the features are not automated and don't sync with settings already on Shopify. Communication with Seller is very difficult as well seller with store.

Their system is slow and buggy. I reported an issue a long time ago and sill haven't been fixed yet. Their interface to add product is really bad and painful especially when you add many variants for the products. Why would I need to wait each time I add a variant? Why not just assign products variants images and save all at the end? Isn't that faster? Honestly, if you are looking for a multi-vendor app you bette look somewhere else or build your own from scratch! I have so many observations about their app but the list is long.

We wanted to like this app, but the amount of glitches and support tickets I had to submit was beyond ridiculous. I created a folder in our emails just because there were issues all over this app. YOU NEED TO KNOW CODING TO GET THE FULL FUNCTIONALITY!!!! If they tell you otherwise it is a full-fledged LIE. At one point they kept giving me conflicting info. At first to change the color and formatting with simple clicks they said I needed to upgrade my account so I did. Then I find out that even with the upgrade I couldn’t customize it to my brand’s logo. I needed a theme html to do it. WTF is that in BASIC TERMS….AGAIN I DO NOT KNOW CODING. There should be a button I click that changes it. Simple. They send me screen shots of functions I didn’t even have even with the highest upgrade. I will say they ended up fixing the theme issue, but when I found a problem (the words were not visible because the lettering was black and so was the background), they warned me that they will fix it this time, but going forward it is a PAID service so I couldn’t ask them to change it unless I paid. I also noticed that when they changed the theme. The header disappeared unless you zoomed in just right. So I would have to tell my sellers zoom in just right to see all the options?? It should just be there.

Expect to pay more than the membership. There are loads of other apps you have to add to even make this remotely functional. I paid $90 a month for an app that NEVER WORKED
The postal options are limited. The sellers cannot post the amount for shipping. Also, to do so you need to upgrade (which I did) and add a UPS app. What if the seller uses USPS or Fed-Ex? No option for that. The other services for mail are outside the US so they are useless. Also, since the support team is outside the US the response will be a weird times. It took me 3 months to get it somewhat functional and close to how I want it but I found more glitches today so I am totally done with this app. I deleted it after so many months dealing with support and customizing it. It is just not worth it. It is so not worth it that we CHANGED OUR BUSINESS MODEL. So disappointed that this app gets someone’s hopes up only for it to be too difficult to use.

In short this app is not user friendly, everything you need requires the highest upgrade and paid services get it how you want it, it takes too long to customize.

terrible and terrible company , no communication but sure they will charge you monthly fees on time. no easy way to cancel either

This app as a paid integration with DHL that I was ready to pay for but turns out that they are not even registered with DHL. I went through all the complicated process and finally DHL told me this app is not registered with them. The customer service sucks and is extremely frustrating. They never respond to your questions and they show no real care for customers. I actually wonder how Shopify can allow such an app on their store.
My problem is that I have not found a better app so far. It seems impossible to run a marketplace on Shopify.
I would give them minus 5 if I could.

I would give minus stars if I could! Unfortunately, I have been charged for 2 months now and gotten nothing done.. The app is waaay too complex and there is no straight forward explanation or help... I have asked for a refund and they will not provide, which is quite unfair... If I had my time again, I would 100% NOT choose this app/provider... Be very cautious!

I find this app great, but customer service is very bad! I have sent several message by chat, but they have never answered when I was awake. So I have sent an email but no response. I need help customizing some things for my marketplace, but things are still to do.

Hi, There is a major problem with Invoice Configuration on my Multi vendor store 1) Tax Exclusive calculation is totally wrong 2) Seller bulk Invoice calculations are totally wrong and loss making for the admin Please look into this and give me a speedy support. I have to pay my seller EOD. Awaiting your response ASAP

After spending 2 months on the app here are the pros and cons:
PROS:
-It's one of the few marketplace apps that works with Shopify .
.
CONS:
- No onboarding.
- UX is confusing as hell for both the shop owner and vendor. If your vendor isn't highly incentivized (i.e. carrying a lot of inventory), they'll never use it or want to figure out how to use it. I'm not a newbie to ecommerce and have worked at top ecommerce sites, as well as several unicorn startups and this UX is bad.
- It doesn't truly work with Shopify's UPS. Will need to explain this more and break it down:
1. You'll need to open your own UPS account. This means you can't take advantage of Shopify's low UPS carrier rates. Despite a vendor over-estimating weight on an item, I wound up paying $50 more in shipping.
2. Multivendor Marketplace charges an additional $10/month to integrate with UPS so you can "automate" pre-printed shipping labels. 3. Despite enabling UPS shipping multiple times already in the Multivendor Marketplace UX, it still doesn't work. So I'm paying $10/month for something that doesn't work and can't fulfill the order. It wouldn't be so bad if I could get assistance and fix it. However....
- They don't work US hours. So if you're ever need immediate help, (i.e. need to get an order out on a Friday morning, you're SOL).
- They take more holidays than anyone I've ever known. I wouldn't care if they had coverage, but they don't. Some of these holidays last over a week. So again, if you need immediate assistance, you're spending half of your day chatting w/ Shopify support, your vendor, UPS, or whomever else it may concern to figure out a workaround, until they decide to show up at the office.
-They offer 1:1s but on India time. So if you really do need to fix something and emails aren't cutting it, you'll need to stay up real late, like midnight, in order to speak to someone. It's to the point, I've posted on LinkedIn looking for a software engineer to build something, because it just doesn't work and I can't get support within a reasonable time.

The reviews must be fake. We used this app for a month, and never did I receive a message back from their support. I tweeted them, emailed them, called them, went on their skype support nearly every other day, and NEVER got a single response.