Multi Vendor Marketplace

I love this app!!! its amazing just what I was looking for thank you soo much!!! it truly is an app worth taking into account! :)

Je n'en dirais pas plus... Mais de manière à ne pas induire les gens en erreur, cette unique étoile est justifiée.

the app is good , it has nice features and facilitate on us several work and our sellers now are happier .. customer support is fast and good ... we rated 4 starts and not 5 as we see that this app can have more options, and be more flexible on store owner to shape configurations as they want and not have to make paid change requests. Anyway, its a good start and we feel that the team is working hard to achieve better for us :)

This is the worst application I have ever seen! There is not function on this application that works. We have spent two months trying to get this application to work and the developer has done nothing to fix it despite promising to work on it. Where do I begin with the problems?!

• The application is so slow that the vendors have refused to use it.
• The import does not work at all so you have to import through Shopify and then import the products into the marketplace.
• The vendor profiles will not load for over thirty seconds in most cases.
• If you can get your products to load and the sorting function takes forever in the vendor dashboards.
You can see how long it took to fail at importing just 10 products! Go here https://creativeconceptindustries.com/blogs/news/a-review-of-the-webkul-multi-vendor-marketplace

The choice to use this application in lieu of creating a custom account system was a catastrophe. This has cost my client money and vendors and here we are two weeks after a launch now looking to build an entire vendor system from scratch. This is low quality terrible work that should not be allowed on the Shopify system. I don’t know how this application got so many stars but trust me it is garbage.

This has placed me in a terrible position with my client and now I am forced to keep working with this garbage application while we begin building an application that works.

Server slow.. layout difficulty
Some functions are great but other still lack of development. $30/month for this is a ripe off.

I installed the app, and it didn't work. I couldn't get support to respond. Then, I wrote an honest critical review. Support wrote to me every day trying to get the review removed, but they still didn't get the app to work. They convinced me to reinstall the app. It was installed in one of my joint shopify accounts. Even though I uninstalled the app, I was charged $40 to one of my other accounts. So, I am livid about this. I keep trying to get them to remove the charge. I can barely get them to respond to me. They keep asking me to remove my review. They are so shortsighted. Come on! I think they can only make money by tricking people into accidentally paying for a month. It's too bad they can't create a legit app, which I would be happy to pay for monthly.

After spending 2 months on the app here are the pros and cons:
PROS:
-It's one of the few marketplace apps that works with Shopify .
.
CONS:
- No onboarding.
- UX is confusing as hell for both the shop owner and vendor. If your vendor isn't highly incentivized (i.e. carrying a lot of inventory), they'll never use it or want to figure out how to use it. I'm not a newbie to ecommerce and have worked at top ecommerce sites, as well as several unicorn startups and this UX is bad.
- It doesn't truly work with Shopify's UPS. Will need to explain this more and break it down:
1. You'll need to open your own UPS account. This means you can't take advantage of Shopify's low UPS carrier rates. Despite a vendor over-estimating weight on an item, I wound up paying $50 more in shipping.
2. Multivendor Marketplace charges an additional $10/month to integrate with UPS so you can "automate" pre-printed shipping labels. 3. Despite enabling UPS shipping multiple times already in the Multivendor Marketplace UX, it still doesn't work. So I'm paying $10/month for something that doesn't work and can't fulfill the order. It wouldn't be so bad if I could get assistance and fix it. However....
- They don't work US hours. So if you're ever need immediate help, (i.e. need to get an order out on a Friday morning, you're SOL).
- They take more holidays than anyone I've ever known. I wouldn't care if they had coverage, but they don't. Some of these holidays last over a week. So again, if you need immediate assistance, you're spending half of your day chatting w/ Shopify support, your vendor, UPS, or whomever else it may concern to figure out a workaround, until they decide to show up at the office.
-They offer 1:1s but on India time. So if you really do need to fix something and emails aren't cutting it, you'll need to stay up real late, like midnight, in order to speak to someone. It's to the point, I've posted on LinkedIn looking for a software engineer to build something, because it just doesn't work and I can't get support within a reasonable time.

I added the app thinking I might give it a try but struggled with it and thought I cancelled out before the free trial ended. I got billed. I contacted Shopify, had to do backflips to prove to them I was the owner of the account, then got punted to the app admin who denied request for refund. Hardest $10 I ever never intended to spend. Sucky McSuck Face Customer Service.

I thought I would find a simple application, it's a real gas plant. When we change plan (upgrade) from the top, or from the bottom, we are charged each time. For some options, one is forced to take the highest Shopify plan. I will not speak of the after-sales service which takes its time to respond and which does not provide a solution.
In short, to avoid! I uninstall. Je pensais trouver une application simple, c'est une vraie usine à gaz. Quand on change de plan (mise à niveau) par le haut, ou par le bas, on est facturé à chaque fois. Pour certaines options, on est obligé de prendre le plan Shopify le plus élevé. Je ne parlerai pas du SAV qui prend son temps pour répondre et qui ne donne pas de solution.
Bref, à éviter! Moi je désinstalle.

A great tool to scale up & Good support team. Though the UI seems a bit clumsy utility wise it does the job.