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Signed up for the free trial, but right away the system appears to be clunky and cumbersome, so I wanted to cancel the trial same day. Well, there is NO WAY TO CANCEL and you can't speak to anyone and the chatbot says it will be many hours before they can get back to me. This is poor customer experience and it's been less than 24 hours. My advice is DO NOT INSTALL OR ACCEPT THE FREE TRIAL BECAUSE IT WILL BE HARD TO CANCEL
--UPDATE- you have to uninstall the app and supposedly it will automatically cancel the free trial, yet there's absolutely no information in the app to tell you this is the way it works. I still stick to my 1 star review. I now associate this company with "frustration"
Hey!! Thank you for the review. It's very unfortunate that you had the less-satisfied experience with the app. However, As we can see from the history that you installed the app just for 4-5 hours though we offer 15 days time to setup the app. Also, We didn't receive any single query from your end asking for any help/support documents/any issues you faced etc. You just raised a ticket & a Chat where you simply asked " I'd like to cancel the plan and not move forward." & Our team replied you with-in a minute. Refer: https://webkul.chatwhizz.com/share/screenshot/6476cbf422c30b073c69c31a
However, We're really keen to listen all the problems you faced so that we can assist you towards resolution. Let's schedule a one to one meeting & Let's clear all the confusions. Please keep an eye on your email for the meeting link which you'll receive in next few minutes from our support team! - Team Webkul.
I am unable to find the cancellation button so I am not charged... should be a bit more obvious.
Frustrating app. Crashed my store twice. I do not recommend using it. It take slot of time and simply insecure app.
Hi, please excuse for the less satisfied experience that you have with the App.
As we have checked, we noticed that you installed the app just for 4 mins : http://tinyurl.com/y24uowch and in this short span of time you wouldn't even have added the code for the app. So, its very unlikely that the multivendor app is responsible for any such thing. And most importantly, the app wont have any effect on your store front, till the time you add the code in the liquid files and even when you have added the code then also there are almost negligible chances of any such case. So, I would really appreciate if you can look into this and know if multivendor is the reason or there was some app behind this.
The support team would really like to know the exact issue so that they can assist you accordingly. The support team is in constant touch, would love to hear from you there, so request you to respond.