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when i saw some of the reviews saying we send complains and no reply i thought this reminds me with some company which i had very bad experience with ,
then i looked at the author i was surprised , its the same author ,
the world is small
note: Look at their good reviews, alllllllllllllllllllllllllllllllllll fake , and in a shameful artifical way .
Update:
We have attempted to reach you via email, phone, and WhatsApp but have not been successful in connecting.
If you are receiving this message, we kindly ask you to contact us at support@webkul.com at your earliest convenience. We would like to discuss any concerns you may have. Thank you for your attention to this matter. We look forward to hearing from you soon.- Team Webkul
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Hi,There! Please excuse us for the unfortunate experience you had with the app. We have checked our ticketing system but we're unable to find any ticket or live chat from your registered email address. If you have sent us an email or chat, please provide the ticket number for reference. Additionally, we have sent you an email and contacted you via WhatsApp too. Kindly check the messages so we can address any concerns effectively. Looking forward to sort the things up!!- Team Webkul
This app is not working for a very long time now.
When i open the app it shows a page for RMA Status Configuration??
The communication is also very difficult.
Thank you for your feedback, and we sincerely apologize for any inconvenience you've encountered. To comply with Shopify's latest updates, we needed to update our Return Order Management (RMA) flow. This configuration is a mandatory requirement within our app and should take less than a minute to complete.
We have made several attempts to reach you through various platforms to assist with this transition, but unfortunately, we were unable to connect. Please feel free to reach out to us directly at support@webkul.com, and our support team will be more than happy to guide you through the process.
I have already sent several emails asking for help in different ways, but unfortunately, I have not received any response.
Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met expectations. We’ve responded to all your tickets, but it’s possible our replies may have been filtered into your spam or promotions folder. Could you please check there? If you still can’t find our messages, feel free to reach out again via live chat or email—we’re here to help and want to ensure you get the support you need.
You can track your ticket from here: https://webkul.uvdesk.com/en/customer/ticket/view/559434
Thanks
I AM HAVING A ISSUE WITH THE APP, AND NO ONE IN THE COMPANY WILL HELP ME
Hello, we apologize for any inconvenience you’ve experienced. Our team has shared the meeting scheduling link with you. Please use it to schedule a meeting so that all your queries can be addressed promptly.
Despite our numerous complains and tickets, we are being ignored by webkul, our webkul dashboard was locked for 3 months despite our recurring bill of $65.
We noticed that you did not accept the updated charges, which caused the issue of being unable to access the dashboard. Our team promptly addressed this matter during our meeting and resolved it immediately.
Les doy un 1 porque no es aceptable que, tengo 1 año pagado sobre mi plan de SHOPIFY COMO TAL y por un pago fallido de vuestra aplicación hayáis congelado TODA MI TIENDA. Si no pago vuestra aplicación, tenéis el derecho a congelar o desactivar vuestra aplicación pero NUNCA toda mi tienda que ya tiene 1 año entero pagado y que su funcionamiento no dependa de nada de esta aplicación vuestra.
Es inaceptable y una falta de respeto. Si lo hacéis para mostrar que tenéis poder sobre las actividades de otros, quiero probarlos que es una muy mala práctica. Muy seguramente esto no les dirá nada pero NO LO RECOMENDARÉ A NADIE MÁS.
This is to inform you that our app is public app on shopify and its billing is handled by shopify only. We don't have authority or access to close any merchant store. There is some confusion from your end.
In order to use our app you need to navigate in Multivendor app and update the revise pricing of our app
https://webkul.chatwhizz.com/share/screenshot/66b1fdbb6007bc070264db19
We apologize for any inconvenience this may have caused and are here to assist you further.
Please feel free to reach out if you have any questions or need additional support.
You can also schedule a meeting via this link: https://webkul.bookingcommerce.com/en/multivendor-marketplace-shopify
Thanks
quite useless, I could not even set this up. Immediately: Error !!
Store url can't be same as your store url. what other shopify store url?? I tried my domain which also does not work. The ticket support in the app is also useless as there is no option to leave a message only to put your name, email and store url.... or you have to go out of your way to log into your email and email them this way. Not user friendly at all
Hi, We apologize for the dissatisfaction you experienced with the app. We have a feature where you can customize the Multivendor app URL as well. Please refer to this guide: https://webkul.com/blog/customize-seller-login-url-multi-vendor-marketplace-for-shopify/
We provide live chat support, ticket support, and call support. Our team has sent you a meeting link so that all your queries can be answered, and we will also help you create a successful marketplace.
Please respond to the email and schedule a meeting with us at your convenience.
Looking forward to hearing back from you.
Best regards,
Team Webkul
I have written 5 help tickets no response
We apologize for any inconvenience you experienced in trying to contact our support team. Upon investigation, we discovered that while our team has responded to all your tickets, the replies may not have reached you due to an incorrect email address being used by you in ticket.
We have sent the screenshots on your other email address as well now.
To resolve this and ensure you receive the support you need, we would like to schedule a call with you. This will allow us to provide dedicated support and assist you in setting up a successful marketplace. Please use the following link to schedule a call at your convenience: https://webkul.bookingcommerce.com/en/onlinemeeting.
Thank you for your understanding and cooperation. We look forward to speaking with you and assisting further - Team Webkul
NO recomiendo esta aplicación, no existe una buena comunicación con soporte técnico, no hemos usado vuestra App y no la podemos usar porque ahora subieron el precio a $15, pero siguen cobrando el valor de $10 mensualmente aunque no la usamos. Procedo a desinstalar esta aplicación.
Hi,There! Please excuse us for the unfortunate experience you had with the app. Our team has made several attempts to reach you via email and phone without success.
To ensure we address and resolve your concerns effectively, we kindly request that you schedule a meeting with us at your earliest convenience via this link: https://webkul.bookingcommerce.com/en/onlinemeeting - Team Webkul
Avoid this app at all cost! Among the MANY ISSUES and the CONSTANT ERRORS with this app, the one thing that is completely unacceptable is that there have been numerous times when customers were not able to checkout any items from my website because products were somehow not synchronizing with this app (although everything was uploaded correctly on my end). I have contacted them many times with regards to this issue but customer service only replies the next day, within a few hours, and do not reply on weekends (which means that in the meantime, your products cannot be purchased at all). They had to fix this internal issue on many occasions but has never been apologetic and has caused me to lose sales. UPDATE: With regards to their reply, I have used my personal email/Skype and have spoken to several people from their team, e.g. Neha, Nitika Srivastava, Tapesh, Pratik Kumar. It is certainly NOT TRUE that their "average response time is generally very fast, even on weekends.". I have DELETED this app as it has caused too many problems.
Hi, Thanks for the review.
As we can check, we could not find any recent contact that you did with Webkul. In case you have any, then let us know, as we have not received any email from your end.
We always try to reply as soon as possible, and the average response time is generally very fast, even on weekends.
Please get in touch with the support team, as they have emailed you.
Regards,
Team Webkul