Multi Vendor Marketplace

Please read my review and response to developer's reply below. I want to take my time to write a review here about a very serious issue that can cause financial loss to many app users here. This app is very dangerous. The app is showing the total due amount to sellers more then what I suppose to owe. There is no way to tally the amount due to the seller. It does not show which orders are included in the total due to the seller. I have to check manually each order to figure it out. I found out that the total due is showing more than what I suppose to owe. I brought this issue to the attention of the Wekbul support team. I requested multiple times to talk to a higher authority to fix bugs. So far, there is no satisfactory solution. Please be very careful if you are using or planning to use this app. Keep an eye on the Total due to the seller. Make sure it is showing the correct amount otherwise you will end up paying more to the seller. I will update this review if their team comes up with a satisfactory solution. 08/07/2021 : Update to Developer Reply below: This is the best example of blaming me instead of carefully checking issues and apologize. Changing app settings should not affect past sales. Changing prices on Shopify should not affect past product earning. If the seller sold in past $100 item then I owe $100 for that order. if the price is changed in the future to $1 Million on Shopify end then I should not pay him $1 million for past order of $100. You app is still showing total due more than price changed in Shopify. I request you to check carefully entire ticket and discuss the issue before replying here.

This app works *most* of the time in the most frustrating ways possible. It has created more headaches for my store than it has solved, and I finally felt compelled to write a review after the most recent one sent me over the edge and made me look stupid with both my customer and my sellers.

I recently found that the app does not collect about 2% of my order data, which results in the seller not being able to see an order that a customer has placed. Big problem. Once I caught it, I was able to inform the sellers to rush out the products to customers, but I really only caught it by chance due to the volume I'm doing (which isn't even that much).

Other big pains:
* The app is developed by some folks in India who do not have 24/7 customer support. Over a recent holiday weekend for India, I was without support for a variety of issues for four days (sent tickets Friday afternoon my time, didn't hear back from app vendor until Tuesday morning my time)
* The app claims to do "seller payments" ... that's really not true. It only lets the seller put in their banking info so you can manually wire them money. I found this out too late, after I had promised sellers that we could do automatic payments, and now I have to go back on my word.
* The password reset function doesn't work sometimes. As a result, my seller has been locked out of their store since Friday (due to lack of support mentioned above)

I had hoped that this app would facilitate my entire back-end until I was making enough revenue to build a custom one. Since I can't pay sellers through it, I can't get the seller shipping to work, and more ... I just use it as a fancy secure way for sellers to push data to Shopify. Had I known it would be this much of a headache, I would've rather done all of that maintenance myself and avoided using this app. Now I'm stuck with it and I'm writing this review in hopes of spurring the developer to put some work into it.

EDIT: I am downgrading my review from 2 stars to 1 star.

After a week of troubleshooting the issue with the dev team, in which they'd claim the issue was fixed and it wasn't (really hard to continuously troubleshoot an issue with someone whose hours don't overlap with yours at all), my store has ALSO decided to randomly and erroneously reassign every product to a new, random seller. So now I've got sellers who sell competing products looking at all the product details (including commission settings) of their competitors, and they know their competitors are doing the same. Of course, because it's normal hours for me the dev team is nowhere to be found, so I'm manually trying to Reassign every product and the app is now timing out and delivering errors. The only silver lining is that my Shopify store hasn't yet been affected (i.e. the customers are still seeing the items correctly assigned).

Do not subscribe for this app if you can find other multi-vendor options!!! There are a lot shortcomings with this app. I am stuck with them as I have set up after so much trouble. It's not worth the trouble. In addition the customer service makes it miserable! They don't get on call. They have only chat option and that too they work on limited times (Indian Standard Time). I am based in the USA and they don't consider that at all. I have to stay awake for these people to go live. They are not even considerate to get on call instead of chat. The chat agents are incompetent and don't understand their own software most of the times. They always say we will get back to you shortly via email after the developer looks into the issue which takes 12-24hr to get any response back and sometimes the response isn't even helpful. They are also sometimes incapable to explain the issue to their developer and it's such a waste of time. Ultimately it's my loss as they are not immediately able to resolve any of my issues in my live website.

I don't understand why this company swears by chat and email communication when call can make things so simple and quick. It just doesn't make sense to me. I get so stressed talking to their support. I cant express how frustrating it gets!

Find other alternatives if you can. This app shouldn't be your first choice.

Hope this review is helpful!

I have the most expensive subscription that includes 24/7 support. Unfortunately, for inexplicable reasons, certain functions do not work, so I tried to contact support SEVERAL times and still haven't received a single answer.

They have this 2 girls name Pooja and Neha in-charge and they are petty and rude. I installed this app and paid for three months and there is no phone number to contact support. They only email and nothing is clear about setup and follow up. Their communication is horrible and I wasted my time and money for three months. CAUTION!

Revisit on 6/1
Seller profile page is significantly slow. it is more than a minuite. It's US Friday, they don't fix this issue until next business day. sucks.
I also use their Shopify sync app. I am charged monthly. The app has a lot of problems. The seller can never successfully sync at one time. I had to follow up many times. The order was not created in the seller's shop and I had to apologize the seller. Webkul just said this issue has been resolved. they never express an apology nor offer a discount. I just have to continue to pay for the incomplete app. I don't recommend.

Revisit on 4/14/18.
I edit star rating from 2 to 1.
Very unstable and unreliable app. what happened the past 2 days.
1. one particular commission didn't come to me. how can I recover??
2. all seller's logo shows their strange thumbnail all of sudden. they fixed though. no guarantee when it will happen again.
3. sellers' page don't show any products. this should be the seller's showcase and it is the most important page.
4. the seller reported he can't log in the seller page, thus, can't fulfill the order

well, this is happening on weekend. they won't reply until Monday. it is a nightmare. You'll never imagine such things. I wish I had known before I engaged...

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I edit rating from 3 to 2. although I read all reviews before I decided to use the app, I've been patient. At their request I considered to change my first review rating better and tried to work with them. I am in the U.S. their response's speed, mainly Nitika, is sometimes a next day due to a time lag, no response over the weekend. sometimes, 2 days, sometimes answered all, or didn't answer all my questions, which really not working. she mentioned I can be connected via phone over the weekend. nobody responded. they have US call number but nobody responded, so I called them in India if they didn't answer my tickets.

if you think to use this app, you need to know:
their commission is computed on the price, so, a third party app or Shopify code are not affected. generally, sellers expect a commission is based on the final price. but this app doesn't compute a discount, so, you or sellers have to manually change price and compare at price for a limited time sales.

On seller's page, there are no sorting feature of products. imagine your sellers have lots of products, a buyer has to go through many pages. I asked to add it, I was told this is a paid order.

there are some product custom fields available in the app. I found errors on the front-end and opened the tickets. she fixed only some products. I have no time to check a single product whether they properly fixed or not since I no longer rely on. Finding error and bugs is not my job. Until they fix, I can't even start an operation. I'm still waiting for her response.

I ordered some custom feature without knowing their problem. one of these was delivered with critical problems. they haven't answered yet. I don't suggest to order custom paid features. Basically, until you ask a question, they don't explain in advance. thus, you will be surprised when you knew you lost some features for exchange since you were not informed beforehand.

My developer complains about their API as well.

Unfortunately, I feel that they are not thinking Shopify app users are important and respectful. My surprises are countless. they know their customer services are poor since they are looking at the reviews. they just don't improve their supports' quality, instead, ask to increase rating...

I've used this app for a year now and from day 1 it's been just a pain.

From charging me in the middle of trial, to constant and repeated bugs and issues from shipping not getting collected for sellers, to performance issues and massive slowdown, I highly do not recommend this application it's more work than it's honestly worth.

And instead of improving the system and fixing their issues they just rolled out a new UI and when they do try and fix something more things get broken in the process which they try and but the blame on you.

We've tried out this app and soon found it can't satisfy our requirements.
So we quit the usage, this was last year (2021). We found invoices for April and May in 2022 simply out of blue. Or course, annoying and frustrating experinecs. Hope they will settle down this quickly.

Decided to change my review from 5 to 2 stars. The app is not stable anymore as it used to be, every upgrade they do breaks existing functionality and the support is very slow. They are also not communicating any upgrades properly, so you cannot prepare for the changes. Updated my rating to 1 star, as we had another maintenance that just broke the entire site for a long time, again no real communication happened before that, they just do whatever they like whenever they like.

Update!! do not use if you want a professional working application! **** It’s dropped a star, now it’s garbage when you pay $45 a month!- why? Emails with an underScore “ _ “ not recognised when verifying which means two lost clients. updated with an “update” after the issue was reported but this is basic! Variants on products deleted/removed on any update = sellers have to re enter. I’ll up date this - a $45 a month app take ALOT of hours to make it work*****
I’ve a very live site thinking it was stable and of a quality. It is not.
It’s ok but not great. If I had the foresight I have now I would have chosen a different product. What’s good- interface is user friendly, it does do what it is supposed to do. See caveats belo.
What’s poor-
1. Full of bugs (most of which have been addressed after tickets raised, however they we simple corrections. QA seems to be lacking)
2. Inbuild css is not always compatible across all devices.
3. The price point is for a premium product. It doesn’t reflect the quality expected for the price paid monthly.
4. Syncing with Shopify does not always seem successful. Missing images, descriptions, uploading images not loading etc. having to contact support to fix with 25 vendors and 350 products and growing. I don’t expect to have to manually check ever one!
5. Unable to add customer fields to invoices.. it still contains fax numbers as a default but no email.. legacy coding perhaps?.
Having raised over 25 support tickets over the last few months it seems I spend a lot of time debugging / questioning software which for $45 is steep for the bugs and formatting issues. Hopefully either webkul pick up their game or an alternative developer produces something of better quality.