Multi Vendor Marketplace , 762 avaliações
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The support team is very helpful in solving the issues I come across during the preparation stages. Thank you very much Pooja for quick responses and solutions that your team offers to solve complicated tasks.
Hi, Thank you for the review. We are glad to hear that you acknowledge the team effort we put in to provide top notch customer support to all the merchants using the App.
Best of luck for your Store!
They did a great job with everything. Customer Support is amazing! When you have questions, people actually answer :) They can also do customization's if you need them. Overall, I am very happy with the level of support.
I think they have thought this out very well and look forward to working with them in the future! Great job!
Good customer service. I was able to rebuild my store with their help. The only and best marketplace app on shopify
User Interface - check
Functionality - check
Live support - check
App installation - check
I am giving a five start rating because so far this has been the best and easy to use app for a marketplace. Especially the reason that it allows manual payout of commission for cases that has to do with CASH ON DELIVERY.
This app has helped my store multiply tremendously in product volume with a very short period of time. Now i can include more category options to enable more volumes of products.
I had trouble contacting support for a little while, but once neha heard about it she came to my rescue and dealt with my frustrated self trying to get all my issues back in working order immediately. And and once we were in contact she did her best and all my issues were fixed the same day.
Thank you neha. Keep up the good work.
I would give minus stars if I could! Unfortunately, I have been charged for 2 months now and gotten nothing done.. The app is waaay too complex and there is no straight forward explanation or help... I have asked for a refund and they will not provide, which is quite unfair... If I had my time again, I would 100% NOT choose this app/provider... Be very cautious!
Hi, I think its quite unfair to write negative review just for refund. You have emailed us asking for refund, even threatened us to leave negative review if we didn't refund. You have used the service and still you are using it, this is why you have been charged. And as per Shopify Policy, we cannot trade for the reviews, this is the standard practice that we follow that we do not trade for the reviews. We would have surely provided a refund, if the charges are inappropriate.
You have all the rights to share the review, but if its about the app experience then it would be better. It shall also benefit the other users interested in the app.
Having said that, I would like to talk on the point you mentioned about the app being complex. The app is configurable to a large extent, as we have tried to make this fit for various businesses and more than thousands of users are using this currently. So, it might seems complex to you, as there are many options in the app but these are created so the app fits to almost every business.
As per our record, you have not requested any kind of support from our end. The support team is very responsive as you can even check from the positive reviews also.
And still the team is willing to help, if you need help in using the app at any point of time.
I find this app great, but customer service is very bad! I have sent several message by chat, but they have never answered when I was awake. So I have sent an email but no response. I need help customizing some things for my marketplace, but things are still to do.
Hi, Thank you for the review.
As we can check, we have not received any email from your end. We have sent an email, please respond to the same, so we can assist you.
Regards,
Team Webkul
When a platform has Webkul's flexibility and level of support, the truth is that any difficulty is a detail. Friends of webkul are always available quickly to answer any questions about the operation, and best of all, always ready to make small adaptations to the reality of the business. Totally recommended!
Hi all I am giving this review for the best help and response given by Nitika Srivastava.
I tried a few marketplace solutions before settling on Webkul, and am really happy with my choice. It can be a bit fiddly, but with any 'out of the box' solutions and with so many customizable options it has to be expected. The customer support team is incredibly helpful and responds within 24 hours. And they have made a few additional tweaks for me, no worries. There are a add ons, but I appreciate this as it means I am not paying for something I dont need. Which means it is a lot more affordable than a lot of the other options available. I also like that it's operated from it's own dashboard. Everything is very easy to see and navigate. If you're just getting started with marketplaces, I think it is a great solution. Once your site takes off, it's likely you will need a developer to make additional tweaks - but this should be expected anyway if you want a more specialised site. For instance, the Theme I am using has an advanced sidebar menu - which doesnt correlate when viewing the vendors product from the 'seller page'. The look and UX is different. For now, I have just removed products from my Seller Page and am solely using that for their details, feedback and profile etc. Hope that helps! and good luck!