Multi Vendor Marketplace

Poor Customer Care service. Unprofessional team. Need to learn some manners. Money is not everything. We were using pro account but very poor customer support system. Not recommend anyone for this app.

Amazing application fast reliable, very organized, and customized. They have plugins and connectors for additional integrations. The support is fantastic, very fast, and responsive with a clear explanation. They have full and clear documentation articles and videos. I highly recommend it for any multivendor marketplace.

First and foremost their customer service is incredible. The app itself is unbelievable. It has lots of different plug ins that are necessary in the long run. I would recommend it 100%. I used different marketplace apps but this one is more complete. I couldnt be happier.

Good, but need more digital storage space for every file. And seller profile section on product detail page can use a contact button.

I am happy with this plugin! Everything is easy to set and comfortable to work with. The support team works very quickly.

I am so far very impressed by the support I have been given. The system itself looks to be perfect for my needs and I am looking forward to getting this all set up. Thanks for your hard work team keep up the good work.

I have been extremely frustrated with Webkul as a whole. They are located in India which means that they are only available during India work hours. You can call and reach a person who will tell you that you will hear back in 6 hours. Then you get a short email response that does not answer your question and you go back and forth a day at a time. I finally started calling at midnight but they didn't want to stay on the line while they resolved my questions.(Uploading a csv is almost impossible because the requirements for the cvs to work are very specific and there is not way to know what you are missing when you get a broad error. One thing I discovered later is that .jpg file names have to be listed in capital letters, .JPG or the file will not load. They keep telling me that the instruction are clearly spelled out so I try again and send them the exact document I am using that will not load...no changes but it works for them...).
I am constantly struggling with the site, it is confusing because much of the instruction is written by a non native English speaker and thus unclear or misleading. I was under the impression for months that my vendors were getting paid when actually it was a manual process that I needed to do myself. The app takes the bank info and tells you that the payment has been sent but it hasn't. This would be ok if I knew, but there is no way to understand this from the site instructions.

If there were another multi vendor marketplace app I would use it. In the meantime I will struggle through.

UPDATE: I have since given up entirely on this app and am doing the work by hand.The app provides so little in service and so I have instead just added my vendors as "staff" in my shopify account so that they can update inventory. Since I had to manage my payments manually anyway, there was really no benefit to using Webkul except that my vendors had their own log in and were prevented from accessing other vendor's inventory. My current solution is not idea but beats the heck out of using webkul.

If you planning to make a marketplace then this app is perfect fit for you, highly recommended. Thanks

Difficult to configure if there is a complete presentation / video related to the installation or having a team that can install / configure on a separate site is fine.

___________________________________________________________________________________
Now I've gotten help from your team, something that I cannot configure on my shop, but now it done.
Thank Pooja Ishpuniyani.

Really the best app! Would love to see less request and quicker response so won't slow down our site. Currently, it is the slowest app on our website. :(