G | translate

Ashkhen, Susanna and Ella are a great team, very kind, quick and helpfull. Big thanks! I highly recommend.

really nice app, but i cant change the flag color , all is in black and white and i want the color flag

Useful app, recommended. Great customer support. I had some issues with the placement of the widget at my store, Borya solved that problem. Thanks.

UPDATE August 13, 2020: One week later and Ella still didn't fix the problem. However, the Deputy CEO emailed me and said he'll get someone else today to assist me. He gave me Suzan. It took Suzan 20 MINUTES TO FIX THE ISSUE TODAY. I'm happy with Suzan's help. The problem is finally fixed thanks to Suzan. If you ever need support, don't ask for Ella. Ella said it takes her hours of her life to fix the problem whereas Suzan fixed it in 20 minutes! Ask for Suzan! Thank you!

Original review August 6, 2020:
HORRIBLE CUSTOMER SERVICE. THE REP IGNORES YOUR REQUEST FOR SUPPORT AND LIES TO YOU. I used this app to help me translate my website. I did not like how the widget blocked words on my website so I reached out to ELLA from GTranslate for support. I chatted with Ella and asked her to fix the problem. She ignored my request for assistance. So I reached out again for help. Ella THEN responded to me and asked for my permission to collaborate. I gave her access and waited. One hour goes by, NOTHING. 3 HOURS GO BY AND NOTHING WAS DONE. I asked her what is taking so long. She said she's fixing it and I should just keep waiting. So I logged into my shopify dashboard settings and looked at the activity log for the collaborator account. THERE HAD BEEN NO ACTIVITY SINCE 11:30AM. It was 5:30PM. So THE WHOLE DAY, ELLA WAS LYING AND LEADING ME TO THINK THAT SHE WAS FIXING IT BUT SHE DID'NT DO ANYTHING. THE WIDGET IS STILL BLOCKING WORDS ON MY SITE. BAD CUSTOMER SERVICE! RUN AWAY FROM THIS APP!

This app works wonderful! We had to ask to get some help to integrate it with our website, Borya helped me and now it looks seamless. Thank you so much!

This APP is great and functional and in particular I was impressed with their support (Susanna) for helping me. I highly recommend.

Thank you to Ella and Ripa they helped me a lot with my issues <3 Love your job also I love the app it's really easy to use

While changing our domain we asked for GTranslate support and Ella was great about it: available, patient and straight to the solution

Thanks Ripa for your support. Amazing app and appreciated FREE support. I have recently installed the app, but support is really amazing and helpful.

I tried a few apps but could not go past GTranslate for what we needed. We needed a quick and easy to use translation app that didn't cost a fortune to use. The app may not have all the bells and whistles of other more expensive apps, but it is great value. The customer service has been excellent as well as I ran into a few issues with URLs and the team have been quick to respond each time. Highly recommended.