G | translate

I asked to hide the language selector and my website, the answered the only way was to upgrade the plan. That was false since it was simply needed to add a custom line of CSS. Do not trust them, just trying to make you pay

The app's translations are subpar and the customer support is disappointing compared to other apps.

La aplicación tiene muchos errores. Las tallas de S, M y L se traducen mal. Y las pantallas de pago (que es lo mas importante) no se traducen

Doesn't work well at all! until they don't find a solution to integrate with Shopify perfectly this app is a fail. for those who want to sell outside of the US choose an app the Shopify supports.

Horrible service from MILENA. The app doesnt allow us to translate slideshow and 1 hour of fighting she says we can do it ourself instead of helping like her other colleagues do normally. Such a pain to have to fight and loose so much time

If you want your website to kill your SEO ranking, install this app. We hired developers and proved they are doing damage to the website's ranking and the support agents of the chat are very unprofessional, they don't understand what they are doing. there's no point talking with them. it's better to use another app to translate pages. we won't waste any time talking with people that don't understand what they are doing. they said exactly it's okay to have multiple h1 tags per page and it's no problem for SEO. there's nothing to talk about it after that.

The customer agent Elen provided ridiculous information and we had to prove how she was wrong by paid developers. Then they stopped replying to the chat. It's better to avoid an app that damages your SEO ranking and ignores your conversation when they realize they were wrong. Most stores won't even notice this if they don't investigate with paid developers.

Gtranslate are really not honnest and not skilled people.
The app brought so many errors on my website, and they never helped with it, they ended up just blocking my account after maybe 3 years because I was insisting too much that they solve the issue.
This is one of the worst support you can find, and the worst technology.

Most reviews here are fake because they insist a lot for you to give a review when they do a small adjustment.

If I can write a negative star review for the G Translate support I will. The app has various problems, on which their Support is completely unhelpful 1) Incompatibility with Shopify's sitemap URL structure, resulting in all local language URLs being wrong on the sitemap, which is bad for SEO. I had to use a complex workaround. 2) Auto switch to browser language - it does not work, and their support is completely unhelpful, to put it nicely 3) Related to #1, with GTranslate each language will be a different subdomain, resulting in Google itself deeming every language as separate websites, which is terrible for SEO If you don't care about SEO and auto-switching to your customers' languages this app works fine. But you do, stay away from it!

Unfortunely I must change my previous Review. the app stopped to work correctly a week ago, there is a great caos on my website at this moment: all the subdomains are offline, all the subdomains redirect on the italian checkout pages and not on the correct subdomains checkout and, MOST IMPORTANT, i have no support from the GTranslate theme to fix these issues asap. I have sended a lot of email in the last days without any result. I'm thinking to uninstall the app. Not good

Been using the app for a few months, there's a lot of bugs in this program, all the number in my site will turn into XNUMX , I've contacted the CS a few times , and sadly this problem cannot be fixed. The cs also mentioned that "We know about this issue and it's in our roadmap to change the translation logic, however due to it being a fundamental part of the current translation and text parsing algorithm, we can't give a time estimate as to when this change will take place." if your website original language is in Chinese, this bug will appear on every single page of your site and they won't be able to fix it , so avoid using this app if your site language is in Chinese.