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I have spoken to an incredible person today from GTranslate her name is Ella . Ella has helped me for a few hours and I so appreciate her expertise, her patience her knowledge. I needed to set up this app so my store was converted into different languages. Ella was just amazing and so very patient. I would highly recomend this app as the customer service is so good. Thank you so much Ella best wishes Jenny
Borya was really patient with me. I ask for many changes and had specific needs. It would have been great to do it myself because it was hard to explain and needed to send print screen. Good job.
I have just setup the basic package and encountered quite number of issues. The online CS support is super! The representative, Ripa, is very professional can clear all my doubts and questions at once.
Terrible Customer service. We have over 6 globle websites, I reached out to customer support to get a better understanding off their SEO. BORYA WAS EXTREMELY RUDE AND OBNOXIOUS. Very degrading and when I told him how rude he was and that I will make sure I write an email to the CEO of the company, all off their apps across my sites were blocked and I was unable to install or communicate with them via chat. Terrible experience. I will never recommend this app!! terrible
service is wonderful and Suzan is perfect, very nice person, fast and always available!! I have been very satisfied!
Really amazing ! Awasone app ! Free plan is very good, translate everything perfectly! and paid plan is much better ! the best app !!!
Elen at customer service is very knowledgeable and helped me with straights answers! She also logged in my shop for customisation :)
Susie was very helpful and approachable. I highly recommend!
Very fast, professional and i will recommend it............................................................................................................................................................................................................................................................................................
I found it a little hard in the beginning to put up the app but after contacting the helpdesk everything went very well. Thank you so much!! I just start to use the app so i am not yet capable in telling you if the results will be better now.