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I've been looking for a good translation app to use until we could get everything natively translated. Suzan in chat support was great! I asked for the dropdown to be moved to a different location than was given in the options. My choice wasn't ideal after it was moved, but she worked and worked and came up with a PERFECT solution! Support is very knowledgeable and works to make things better than imagined!
The support technicality is great and good with their knowledge, of how to fix and meet solutions to the problems. Great help with Susanna and Arshak, I believe the manpower and amount of support are greatly needed to increase for more people to work, as I can see support hours are limited, and replies take some time, making progress and updates unavailable on some problems. Overall it is a good app and good support, small things can be improved.
Super App! Facile à utiliser! Super service client avec Borya en cas de problème. Great App easy to use! with excellent customer service with Borya. Thank you soo much!!! La cerise sur le cadeau c'est gratuit!!!!
It literally ruined my entire code and showed: "translations missing" all over the website. It was hell. This during black friday. Their support team just asked me to uninstall the app, I told them it made things worse, that I reinstalled it to address this issue. But they ignored. Me. Stay away from this app.
Don't USE THIS cause it will alter your SEO by desindexing many pages on your website. They don't tell you and your search console will show you the BIG PROBLEM OF THIS APP. THANKS FOR MAKING ME LOOSING MONEY AND TIME.
Update: No it's not, i got the answer from your own team by mail so don't say false informations. Thanks
sergey is the best, lot of support and reactivity, good effort problem solve under 5 minutes +++++++++
ok app but difficult to set up and their live chat is not always avail which is red weird. if someone dies not respond i will not be using. its confusing
GReat support, they solved in 1 minute my issues TOP! i love Susan and Elen job, she is very professional dev.
ITS NOT WORKING PROPERLY YOU HAVE TO CHECK EVERYTHING BY YOURSELF AND KEEP INFORMING THEIR SERVICE FOR ISSUES. (Very slow service takes too long to find solutions if they find..)
I added 4 languages to my store, paid pack of 20 Euro. I start ads but for 3 days no sales. I checked then what is going on and I saw that many places on the website were not translated.....especially CHECKOUT PAGE. Keep on checking your sites IF YOU CHOOSE this application because its not working properly. I lost a lot of money in ads because of G-translate.
I send them all the issues waited for 2 days and nothing happened I am still waiting to FIX THE ISSUES.
Also they don't check PC to Android view of website. For example something that is ok and is translated at PC view its not working at Android. Another crazy issue that my clients told me since its something you believe that the apps technicians could check.
This app is quite difficult to use to me, but Ella helped me immediately with everything I needed. She was so kind!