G | translate

I use this app but feel that its location is not good first. Then I emailed customer support. The customer server Elen responded to my questions very friendly and helped me solve the problem quickly.

A very helpful app, it just works!
Also, the customer service is just a 10+
Lilit solved our problems in a blink of an eye!

I have downloaded more than one application to translate the control panel of the store, but the G application was the best

I used support services and Susie helped me to customize the flag position in 5 minutes, top support! :)

I am just on the free version, but the staff and especially, Ella, have been wonderful. I had some issues with another app I have on our store and they helped us and answered us promptly everytime until the issue was resolved. They were more than willing to help us with everything we needed.

I had a problem with DNS settings and contacted Ripa for support. She solved my propblem in now time. Very happy with the service.

I use Gtranslate in several websites. It is always good match. Ripa helped me a lot. Thank you again!

Good assistance and everything was fine, Thanks Ripa for the help that made the app work well, I really like your app.
Works great so far!

UPDATE August 13, 2020: One week later and Ella still didn't fix the problem. However, the Deputy CEO emailed me and said he'll get someone else today to assist me. He gave me Suzan. It took Suzan 20 MINUTES TO FIX THE ISSUE TODAY. I'm happy with Suzan's help. The problem is finally fixed thanks to Suzan. If you ever need support, don't ask for Ella. Ella said it takes her hours of her life to fix the problem whereas Suzan fixed it in 20 minutes! Ask for Suzan! Thank you!

Original review August 6, 2020:
HORRIBLE CUSTOMER SERVICE. THE REP IGNORES YOUR REQUEST FOR SUPPORT AND LIES TO YOU. I used this app to help me translate my website. I did not like how the widget blocked words on my website so I reached out to ELLA from GTranslate for support. I chatted with Ella and asked her to fix the problem. She ignored my request for assistance. So I reached out again for help. Ella THEN responded to me and asked for my permission to collaborate. I gave her access and waited. One hour goes by, NOTHING. 3 HOURS GO BY AND NOTHING WAS DONE. I asked her what is taking so long. She said she's fixing it and I should just keep waiting. So I logged into my shopify dashboard settings and looked at the activity log for the collaborator account. THERE HAD BEEN NO ACTIVITY SINCE 11:30AM. It was 5:30PM. So THE WHOLE DAY, ELLA WAS LYING AND LEADING ME TO THINK THAT SHE WAS FIXING IT BUT SHE DID'NT DO ANYTHING. THE WIDGET IS STILL BLOCKING WORDS ON MY SITE. BAD CUSTOMER SERVICE! RUN AWAY FROM THIS APP!

Great support from Susanna! She walked me through the hole process. Fast answers and overall good and kind support. Blessed!