Multifeed Google Shopping Feed

Told Multifeeds had relationship with another 3rd party shipping app and could tell Google that even though we use a 3rd party shipping app, that yes Google we have shipping set up but after 2+ months of back/forth emails with Taylor from Multifeeds app, nothing got accomplished and Google still only finding our 10 product test group on Limited basis. We lost a lot of sales during that time. Our last email to Taylor had well thought out detailed questions from our IT guy and Taylor's response was basically I read your emails and let me know if I can be of further assistance, excuse me he didn't even answer a single question. Too bad as we would have been a long time customer.

I am waiting for you every day. Every day. Every day!!!! Enough is enough. I feel like I'm being scammed. You offer a live support feature in what I paid for, but I can't talk to a single person for 10 days. I am waiting for you every day. What a disgraceful service. What kind of business ethics is this. Enough is enough! Someone deal with me immediately. Give me an error on my feed and I am losing money every day!!!!!'

While the app submits the feed, the feeds themselves are not useful since they are next to impossible to edit and set up custom values correctly. What you get left with is a feed that is standard and the app itself is extremely hard to edit manually and make it how you want. After hours of trying, i contacted support and unfortunately they were no help. The company is one person and the support is no good because they offer no means of alleviating any problems and it seems like they are not well versed in English. I have since moved on to another app and the developer is not offering my any refund, although they say they do it to anyone who asks because I put this one star review. I do not recommend this app whatsoever because it has caused more problems than they have fixed.

Terrible Support. For the simplest issue, it would probably take me weeks to get started at the rate that they respond and quality of responses. It was a no-brainer with a competing product, which we are going with.

I added it on 10/17 and after contacting their support. They made everything look great. And all the products are approved in Google merchant center by them (like a magic). But there have been no conversions for 5 days from Google since 10/17.
Although there were conversions before when it was (Google & YouTube) despite the presence of many unapproved products.
So this application is useless.

Unfortunately, I cannot recommend this app. Although the product offers a free layer for up to 10 products, it fails to disclose that the feed cannot be published even if the number of products does not exceed the limit. Instead, users are continually referred to a paid plan, which is not transparent and can be misleading.

Moreover, I find it unprofessional that the app does not automatically remove granted authorizations on a user's Google account after uninstallation. This leaves sensitive data exposed and increases the risk of unauthorized access.

As a user, I expect clear and honest communication about the app's functionalities and limitations, as well as reliable data security measures. I suggest that the app developers address these issues to provide a more transparent and secure experience for their users. Until then, I cannot recommend this app.

How can one app be so complicated? Took me an hour and I don't even have one product online.