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customer support is amazing
I signed up on the 3 day trial period and I was a little skeptical at first. I run one of the biggest ecommerce businesses in Canada. With a product catalog excessing over 3000 products this program will be a big help in helping clean up some variant and MOQ requirements that other services charge a arm and a leg for. While on live chat with Marvic, he was able to help setup my first set of rules and make the options look clean on the website. While i am super busy they/he went above and beyond to answer all my questions and show me reference photos so that I can try and do these later on my own time. If I can't do it on my own time, I am confident that Marvic or other team members can resolve any issues I have. I do not leave very many reviews however these guys definitely earned this 5* review and they earned my business. My only complaint is that I don't require that much of the service so I feel the cost should be reduced a tiny bit but besides that I have 0 complaints with this app and service.
Excellent and fast customer support. Helped fix a conflict with my theme in no time. The minimum purchase add on is what I was looking for. Great app! Great customer service!
Thank you for your review regarding the MultiVariants - Bulk Order App. we are thrilled that you had a fantastic experience with our tech support team. It's lovely to know that they swiftly resolved the theme conflict for you. We were also delighted that the minimum purchase add-on was precisely what you needed.
Your feedback about our app and customer service is greatly appreciated. Please don't hesitate to reach out if you need further assistance or have more to share. We're here to provide you with assistance 24/7.
First I was looking for a bundle app, but no app was really helpful. So now I am using this app, bundle all together as variants and it works even better that way for our requirements.
Support is also very quick and helpful and always helping within a day!
Works great. Much smoother checkout process for our bakery. Customers often mix and match items and this gives them the ability to add multiple different items to their cart while not leaving the product page. I have had minor issues with theme updates and Shopify updates, but their support is very responsive and it is normally fixed in just a few hours.
Thank you for your review of the MultiVariants - Bulk Order app! We're thrilled to hear that our app has improved the checkout process for your bakery and allowed customers to easily mix and match items.
We're glad that our support team has been responsive and quick to address any minor issues you've encountered with theme updates and Shopify updates. Providing timely support is important to us, and we're glad we could assist you effectively.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help you. Thank you for choosing our app and for your positive feedback!
I used this app to help me create variants with their own prices. I needed some additional code to enable different quantities per variant, but the app is pretty comprehensive. The technical support is very good, I have been able to learn a lot of things from their screenshots; and they've been able to help with a few things I cannot do as well. My only criticism is the app is quite complicated to use and could really do with simplifying; so you need to either learn by trial and error or technical support for some of the advanced stuff. However; after installing and de-installing around 8 different apps; this is pretty much the only one I have found for a proper ecommerce site that requires customization/variants/add-ons. I'm also very grateful for the technical support I've received to ease the transition.
Good service, fast responses. The product can be customized to help fit our needs. Would recommend the product.
Very prompt customer service A must have app in every ecommerce store. Must try this app !! The customer support is excellent.
Thank you for your kind words and valuable feedback about the MultiVariants bulk order app. It’s our pleasure to provide the best possible customer service. Thanks for recommending MultiVariants to other eCommerce stores. We are looking forward to becoming a companion of your successful business. Have a wonderful day!
MultiVariants ‑ Bulk Order very helpful to us .Support is very kind and nice guy .Nice app .good app
Thank you for your feedback. We are happy that MultiVariants ‑ Bulk Order proved helpful to your business. We are also happy to know you liked our customer support as well. Wish you all the best...
MulitVariants - Bulk Order has been an amazing app for us. It's easy to use and set up. We've got several different types of product variants and we were able to use the app for all combinations. Plus, the support team at MultiVariants is phenomenal. Anythime we have reached out, they have been able to help us; they've helped us on multiple occasions. Great product, great team!!